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Team identity, supporter club identity, and fan relationships : a brand community network analysis of a soccer supporters club

Katz, Matthew; Baker, Thomas A., III.; Du, Hui - In: Journal of sport management : the official journal of … 34 (2020) 1, pp. 9-21

Persistent link: https://www.econbiz.de/10012173429

The role of social influence and e-service quality in impacting loyalty for online life insurance : a SEM-based study

Viswanathan, Preeti; Singh, Anurupa B.; Gupta, Garima - In: International journal of business excellence : IJBEX 20 (2020) 3, pp. 322-337

Persistent link: https://www.econbiz.de/10012199110

The impact of social capital and social interaction on customers' purchase intention, considering knowledge sharing in social commerce context

Ghahtarani, Alireza; Sheikhmohammady, Majid; Rostami, … - In: Journal of innovation & knowledge : JIK 5 (2020) 3, pp. 191-199

In this research, we identify factors influencing the behavior of knowledge sharing and customer purchasing intention based on two theories of social capital and social interaction. The conceptual model, designed based on theoretical foundations, includes the dimensions of these two theories....

Persistent link: https://www.econbiz.de/10012239048

Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective

Lin, Hongxia; Gursoy, Dogan; Zhang, Meng - In: International journal of hospitality management 87 (2020), pp. 1-9

Persistent link: https://www.econbiz.de/10012241876

Remaining of current social network sites : an unconscious and conscious perspective

Huang, Hsin-Yi; Shih, Sheng-Pao - In: Journal of electronic commerce research : JECR 20 (2019) 2, pp. 118-140

Persistent link: https://www.econbiz.de/10012153951

The social dimension of service interactions : observer reactions to customer incivility

Henkel, Alexander P.; Boegershausen, Johannes; Rafaeli, Anat - In: Journal of service research : JSR 20 (2017) 2, pp. 120-134

Persistent link: https://www.econbiz.de/10011684838

Changes in customer preference heterogeneity patterns : a simulation study

Sudharshan, Devanathan; Mild, Andreas - In: Journal of modelling in management 12 (2017) 2, pp. 303-319

Persistent link: https://www.econbiz.de/10011748789

Brand-aid

Reimann, Martin; Rios, Sandra; Castaño, Raquel - In: Journal of consumer research : JCR ; an … 44 (2017) 3, pp. 673-691

Persistent link: https://www.econbiz.de/10011755407

The impact of language style accommodation during social media interactions on brand trust

Jakic, Ana; Wagner, Maximilian Oskar; Meyer, Anton - In: Journal of service management 28 (2017) 3, pp. 418-441

Persistent link: https://www.econbiz.de/10011758696

Posting purchases on social media increases happiness : the mediating roles of purchases' impact on self and interpersonal relationships

Duan, Jingyi; Dholakia, Ruby R. - In: The journal of consumer marketing 34 (2017) 5, pp. 404-413

Persistent link: https://www.econbiz.de/10011782924