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Enhancing customer retention in case of service elimination? : an empirical investigation in telecommunications

Somosi, Agnes; Stiassny, Alfred; Kolos, Krisztina - 2018

Persistent link: https://www.econbiz.de/10012011551

Service quality and attitudinal loyalty : consumers' perception of two major telecommunication companies in Oman

Belwal, Rakesh; Amireh, Mohannad - In: Arab economic and business journal 13 (2018) 2, pp. 197-208

Intense competition and shifting loyalties in the Omani telecommunication sector are forcing companies to focus on service quality for increased customer satisfaction, customer loyalty, and organizational profitability. This study assesses the service quality for two major telecommunication...

Persistent link: https://www.econbiz.de/10011956273

Antecedents and outcomes of telecom reputation in Ghana

Anlesinya, Alex; Bukari, Zakari; Bonuedi, Amy Afi; … - In: International journal of services, economics and management 9 (2018) 1, pp. 36-60

Persistent link: https://www.econbiz.de/10011971872

Studying the impact of internal marketing on achieving competitie advantage : the role of employee happiness and perceived service quality

Safari, Ali; Salehzadeh, Reza; Dehbashi, Asieh; Yazdi, … - In: International journal of business excellence 13 (2017) 1, pp. 1-15

Persistent link: https://www.econbiz.de/10011840421

Factors influencing consumer loyalty towards 3G mobile data service providers : evidence from Ghana

Ofori, Kwame Simpe; Boakye, Kwabena G.; Narteh, Bedman - In: Total quality management & business excellence : an … 29 (2018) 5, pp. 580-598

Persistent link: https://www.econbiz.de/10011854104

Examining the overarching factors of clients' loyalty based on the mobile insurance typology

Ampaw, Enock Mintah; Chai, Junwu; Frempong, Joseph - In: South African journal of business management 50 (2019) 1, pp. 1-14

clients of selected M-insurance service points in Accra, Ghana. Results: Our results indicate that SERQUAL, institutional …

Persistent link: https://www.econbiz.de/10012157801

Competing with quality service in good times and bad

Berry, Leonard L. - In: Business horizons 52 (2009) 4, pp. 309-317

Persistent link: https://www.econbiz.de/10003865402

The importance of service quality for competitive advantage - with special reference to industrial product

Dominic, P. D. D.; Kim Nee Goh; Wong, Diana M. L.; Yoke … - In: International journal of business information systems : … 6 (2010) 3, pp. 378-397

Persistent link: https://www.econbiz.de/10008825576

Correlations between external knowledge and the knowledge chain as impacting service quality

Tseng, Shu-mei - In: Journal of retailing and consumer services 19 (2012) 4, pp. 429-437

Persistent link: https://www.econbiz.de/10009571279

Competitive dysfunctions : the contribution for services of ophthalmology clinics

Yamamoto, Edson Yoshito; Scarpi, Marinho Jorge; … - In: Journal of management and strategy : JMS 2 (2011) 4, pp. 64-74

Persistent link: https://www.econbiz.de/10009492463