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How customer incivility affect...
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Dienstleistungsqualität
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1
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
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2
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik
;
Wang, Chan-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
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3
Influence of dysfunctional customer behavior on depersonalization and service sabotage in the service industry
Lee, Kangcheol
;
Gong, Taeshik
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 309-329
Persistent link: https://www.econbiz.de/10014418079
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4
Dysfunctional customer behavior and commitment to service quality
Lee, Kangcheol
;
Gong, Taeshik
- In:
Marketing intelligence & planning
40
(
2022
)
8
,
pp. 1024-1037
Persistent link: https://www.econbiz.de/10013393638
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5
If employees "go the extra mile," do customers reciprocate with similar behavior?
Yi, Youjae
;
Gong, Taeshik
- In:
Psychology & marketing
25
(
2008
)
10
,
pp. 961-986
Persistent link: https://www.econbiz.de/10003768748
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6
The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Yi, Youjae
;
Gong, Taeshik
- In:
Industrial marketing management : the international …
37
(
2008
)
7
,
pp. 767-783
Persistent link: https://www.econbiz.de/10003781768
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7
An integrated model of customer social exchange relationship : the moderating role of customer experience
Yi, Youjae
;
Gong, Taeshik
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1513-1528
Persistent link: https://www.econbiz.de/10003928490
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8
Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention
Yi, Youjae
;
Nataraajan, Rajan
;
Gong, Taeshik
- In:
Journal of business research : JBR
64
(
2011
)
1
,
pp. 88-96
Persistent link: https://www.econbiz.de/10008806328
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9
Customer value co-creation behavior : scale development and validation
Yi, Youjae
;
Gong, Taeshik
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1279-1284
Persistent link: https://www.econbiz.de/10009756054
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10
Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik
;
Yi, Youjae
;
Choi, Jin Nam
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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