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Perceived value and customer loyalty in financial services
Roig, Juan Carlos Fandos; Sánchez-García, Javier; … - In: The service industries journal 29 (2009) 5/6, pp. 775-789
Persistent link: https://www.econbiz.de/10003880578
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Customer loyalty in clusters: perceived value and satisfaction as antecedents
Callarisa Fiol, Luis J.; Bigné Alcañiz, J. Enrique; … - In: Journal of business-to-business marketing 16 (2009) 3, pp. 276-316
Persistent link: https://www.econbiz.de/10003891860
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Relationship quality of an establisment and perceived value of a purchase
Sánchez-García, Javier; Moliner-Tena, Miguel A.; … - In: The service industries journal 27 (2007) 1/2, pp. 151-174
Persistent link: https://www.econbiz.de/10003454674
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Internal market orientation and its influence on the satisfaction of contact personnel
Tortosa-Edo, Vicent; Sánchez-García, Javier; … - In: The service industries journal 30 (2010) 7/8, pp. 1279-1297
Persistent link: https://www.econbiz.de/10003996865
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El efecto made in en la percepción de un producto industrial español en los mercados internacionales
Rodríguez-Artola, Rosa M.; Callarisa-Fiol, Lluis J.; … - In: Universia business review : revista trimestral de … 26 (2010), pp. 58-71
Persistent link: https://www.econbiz.de/10003984491
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Urban destination loyalty drivers and cross-national moderator effects : the case of Barcelona
Forgas-Coll, Santiago; Palau i Saumell, Ramon; … - In: Tourism management : research, policies, practice 33 (2012) 6, pp. 1309-1320
Persistent link: https://www.econbiz.de/10009576036
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The influence of internal market orientation on external outcomes : the mediating role of employees’ attitudes
Tortosa Edo, Vicent; Llorens-Monzonís, Jaume; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 486-523
Persistent link: https://www.econbiz.de/10011400725
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Tourist behavior intentions and the moderator effect of knowledge of UNESCO World Heritage Sites : the case of La Sagrada Família
Palau i Saumell, Ramon; Forgas-Coll, Santiago; … - In: Journal of travel research : a quarterly publication of … 52 (2013) 3, pp. 364-376
Persistent link: https://www.econbiz.de/10009749826
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Consumer loyalty to an airline : online and offline antecedents
Forgas-Coll, Santiago; Palau i Saumell, Ramon; … - In: Customer-centric marketing strategies : tools for …, (pp. 530-549). 2013
Persistent link: https://www.econbiz.de/10009669504
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Airline website loyalty formation and the moderating effects of gender and education
Forgas-Coll, Santiago; Palau i Saumell, Ramon; … - In: Service business 7 (2013) 2, pp. 255-274
Persistent link: https://www.econbiz.de/10009760432