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"Real-world" priority setting for service improvement in English primary care : a decentred approach

Kislov, Roman; Checkland, Kath; Wilson, Paul M.; … - In: Public management review 25 (2023) 1, pp. 150-174

Persistent link: https://www.econbiz.de/10013548256

Divided we survive? : multi-level governance and policy uncertainty during the first wave of Covid-19

Angelici, Marta; Berta, Paolo; Costa-Font, Joan; … - 2021

We compare health system responses to the first wave of COVID-19 pandemic in Italy and Spain. In both countries, healthcare is managed at the regional level, but the central government behaved differently in the uncertainty surrounding the first wave, leaving more autonomy to regional...

Persistent link: https://www.econbiz.de/10012499623

Decentralization, social connections and primary health care : evidence from Kenya

Gatua, Josephine G. - In: World development : the multi-disciplinary … 178 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10015073162

Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality

Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica 37 (2016) 2, pp. 245-280

Persistent link: https://www.econbiz.de/10012284631

Assessing service quality in Ghana's public hospitals : evidence from Greater Accra and Ashanti Regions

Anabila, Peter; Anome, Janet; Kumi, Desmond Kwadjo - In: Total quality management & business excellence 31 (2020) 9, pp. 1009-1021

Persistent link: https://www.econbiz.de/10012256681

Zone of tolerance for healthcare services : a diagnostic model of public and private hospital service quality

Nadiri, Halil; Kashif Hussain - In: Argumenta oeconomica (2016) 2, pp. 245-280

Persistent link: https://www.econbiz.de/10011626526

Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece

Drosos, Dimitris; Tsotsolas, Nikos; Skordoulis, Michalis; … - In: International journal of productivity and quality … 25 (2018) 4, pp. 491-505

Persistent link: https://www.econbiz.de/10011988637

The application of Kano model in the healthcare industry : a systematic literature review

Materla, Tejaswi; Cudney, Elizabeth A.; Antony, Jiju - In: Total quality management & business excellence 30 (2019) 6, pp. 660-681

Persistent link: https://www.econbiz.de/10012199777

Dynamic customer value cocreation in healthcare

Danaher, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C. - In: Journal of service research 27 (2024) 2, pp. 177-193

Persistent link: https://www.econbiz.de/10014580413

Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector

Kamra, Vishal; Sing, Harjot; De, Kalyan Kumar - In: Total quality management & business excellence : an … 27 (2016) 9/10, pp. 1013-1027

Persistent link: https://www.econbiz.de/10011687813

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