Purpose – This paper aims to investigate the antecedents to attitudinal and behavioural loyalty of customers of Internet service providers (ISPs). In addition, this study endeavours to identify the relationship between overall service quality and cognitive as well as affective evaluations of...

It is clear that postgraduate business students are becoming increasingly analytical in their course and university selection. MBA and other Master of Business students are more aware of the risks involved in choosing the right course and university to study at. For Australia the higher...