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80
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77
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73
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73
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72
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70
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69
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68
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68
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67
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65
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65
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64
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63
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63
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63
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63
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62
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58
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56
Ko, Eunju
56
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55
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51
The consumer experience and the absorbing story
Söderlund, Magnus
;
Sagfossen, Sofie
- In:
Nordic journal of business : NJB
64
(
2015
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011503374
Saved in:
52
A study on the factors affecting customer satisfaction in online airline services
Nur Fazidah Elias
;
Hazura Mohamed
;
Rira Rahayu Arridha
- In:
International journal of business information systems : …
20
(
2015
)
3
,
pp. 274-288
Persistent link: https://www.econbiz.de/10011518844
Saved in:
53
A theoretical model to investigate customer loyalty on logistics service providers for sustainable business performance
Soh, Keng Lin
;
Sze Hui Chin
;
Wong, Wai Peng
- In:
International journal of business performance and …
7
(
2015
)
3
,
pp. 212-232
Persistent link: https://www.econbiz.de/10011521212
Saved in:
54
The EPSI model as the main factor for identifying customer satisfaction : empirical research
González Menorca, Leonor
;
Fernández-Ortiz, Rubén
; …
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 447-463
Persistent link: https://www.econbiz.de/10011558842
Saved in:
55
Perceived product necessity, perceived value, customer satisfaction and affective attitude : an integrative model
Makanyeza, Charles
;
Macheyo, Rudo
;
Du Toit, Francois
- In:
Journal of African business
17
(
2016
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10011559273
Saved in:
56
The influences of service quality of online order and electronic word of mouth on price sensitivity using loyalty as a mediating variable
Lin, Wen-Bao
;
Ku, Tsung-Yu
- In:
International journal of electronic business
12
(
2015
)
3
,
pp. 215-241
Persistent link: https://www.econbiz.de/10011538213
Saved in:
57
How does the community structure affect the customer satisfaction?
Secgin, Suat
;
Dalkilic, Gokhan
- In:
International journal of business excellence
8
(
2015
)
3
,
pp. 312-323
Persistent link: https://www.econbiz.de/10011538838
Saved in:
58
Assessing the influence of economic and customer experience factors on service purchase behaviors
Kumar, V.
;
Umashankar, Nita
;
Kim, Kihyun Hannah
; …
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
5
,
pp. 673-692
Persistent link: https://www.econbiz.de/10010468408
Saved in:
59
Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
Saved in:
60
Effects of service innovation in cultural parks on customer satisfaction
Lin, Shang-Ping
;
Wang, Chuan-Chung
;
Huang, Pi-Yun
- In:
Acta oeconomica : periodical of the Hungarian Academy …
64
(
2014
),
pp. 151-164
Persistent link: https://www.econbiz.de/10010474461
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