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Business faculty members' emotional response to institutional service
Comer, Debra R.; James, William L. - In: Journal of the Academy of Business Education : JABE 6 (2005) 1, pp. 1-10
Persistent link: https://www.econbiz.de/10003869300
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Time and the salience of Macnail's relational norms
Fink, Robert C.; Hatten, Kenneth J.; James, William L. - In: Journal of targeting, measurement and analysis for marketing 18 (2010) 2, pp. 95-107
Persistent link: https://www.econbiz.de/10008662193
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An exploratory study of factors associated with customer perceptions of paying above and below market prices
Fink, Robert C.; Hatten, Kenneth J.; James, William L. - In: International journal of revenue management : IJRM 4 (2010) 1, pp. 69-91
Persistent link: https://www.econbiz.de/10003928266
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Pricing, purchasing and product performance factors associated with the relational exchanges of different sized customers
Fink, Robert C.; James, William L.; Hatten, Kenneth J. - In: The journal of business & industrial marketing 26 (2011) 1, pp. 34-44
Persistent link: https://www.econbiz.de/10009007647
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Macneil's relational norms and his non-mirrored ends propositions
Hatten, Kenneth J.; James, William L.; Fink, Robert C.; … - In: Journal of marketing channels : ... distribution … 19 (2012) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10009508581
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Uses and gratifications of the Internet in emerging markets : the case of Serbia and Ukraine
Baumgarten, Gladys Torres; James, William Lowell - In: Journal of euromarketing 20 (2011) 1/2, pp. 102-113
Persistent link: https://www.econbiz.de/10009549043
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Customer perceptions of dependencies in customer-supplier relationships
Fink, Robert C.; James, William L.; Hatten, Kenneth J. - In: Journal of strategic marketing 19 (2011) 1, pp. 73-89
Persistent link: https://www.econbiz.de/10008936989
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An exploratory study of factors associated with relational exchange choices of small-, medium- and large-sized customers
Fink, Robert C.; James, William L.; Hatten, Kenneth J. - In: Journal of targeting, measurement and analysis for marketing 17 (2009) 1, pp. 39-53
Persistent link: https://www.econbiz.de/10003830414
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Duration and relational choices : time based effects of customer performance and environmental uncertainty on relational choice
Fink, Robert C.; James, William L.; Hatten, Kenneth J. - In: Industrial marketing management : the international … 37 (2008) 4, pp. 367-379
Persistent link: https://www.econbiz.de/10003733181
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Exploring web language orientation in emerging markets : the case of Serbia and the Ukraine
James, William L.; Torres-Baumgarten, Gladys; … - In: Journal of targeting, measurement and analysis for marketing 16 (2007/08) 3, pp. 189-202
Persistent link: https://www.econbiz.de/10003760626