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A longitudinal examination of customer commitment and loyalty
Lariviere, Bart; Keiningham, Timothy; Cooil, Bruce; … - In: Journal of service management 25 (2014) 1, pp. 75-100
Persistent link: https://www.econbiz.de/10010260104
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The important role of ethical behavior in improving customer loyalty
I Gede Riana - In: Human systems management : HSM 40 (2021) 3, pp. 379-394
Persistent link: https://www.econbiz.de/10012603750
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The effect of consumer learning on customer loyalty : a study on BRI customers in Southeast Sulawesi
Payangan, Otto Randa - In: International journal of applied behavioral economics : … 9 (2020) 1, pp. 41-53
Persistent link: https://www.econbiz.de/10012212560
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The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen - In: International journal of electronic customer … 9 (2015) 1, pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
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Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
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The transformation of customer satisfaction become customer delight
Wolor, Christian Wiradendi; Efendy, Hady - In: Inventi impact: retailing & consumer services (2018) 2, pp. 72-92
Persistent link: https://www.econbiz.de/10012130296
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IMPACT OF RELATIONSHIP MARKETING ON CUSTOMER LOYALTY IN THE BANKING SECTOR
Jumaev, Mukhiddin; Prof. Dr. Dileep Kumar. M.; … - In: Far East Journal of Psychology and Business 6 No 3 Paper 4 March (2012) 4, pp. 36-55
The purpose of this study is to discuss the impact of customer loyalty in banking sector. The customer loyalty in banking has seen a major concern to practitioners due to severe competition and higher customer expectations. Further to that, one way to enhance customer loyalty in banking is by...
Persistent link: https://www.econbiz.de/10010542272
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Customer loyalty in telecom service sector: the role of service quality and customer commitment
Izogo, Ernest Emeka - In: The TQM Journal 29 (2017) 1, pp. 19-36
Purpose The purpose of this paper is to examine how firms can influence customer loyalty through customer commitment by leveraging two constructs of service quality: service assurance and service reliability. Design/methodology/approach The analyses are based on 138 responses retrieved from...
Persistent link: https://www.econbiz.de/10015032654
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Trust and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle - In: The journal of applied business research 32 (2016) 1, pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
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Reinforcing customer loyalty through service employees' competence and benevolence
Nguyen, Nha - In: The service industries journal 36 (2016) 13/14, pp. 721-738
Persistent link: https://www.econbiz.de/10011655411