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Mystery shoppers: an evaluatio...
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43
Han, Heesup
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41
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35
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33
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30
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28
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Gruber, Jonathan
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Li, Chan
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Sparks, Beverley
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Zhang, Min
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Das, Jishnu
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Wirtz, Jochen
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Wong, IpKin Anthony
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Balaji, M. S.
19
Michas, Paul N.
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Stauss, Bernd
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Benkenstein, Martin
18
Chi, Wuchun
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2
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International journal of hospitality management
436
Journal of retailing and consumer services
332
The service industries journal
295
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
138
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
122
International journal of quality and service sciences
118
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
112
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107
Health care management review : HCM review
106
Cogent business & management
103
International journal of services and operations management
103
Journal of service research : JSR
103
Journal of service management
96
Total quality management & business excellence
96
The accounting review : a publication of the American Accounting Association
95
Discussion paper series / IZA
94
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
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BASE
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ArchiDok
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11
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
12
Factors influencing real estate agents selection : a survey of real estate customers in Kumasi Metropolis, Ghana
Owusu, Alfred
;
Badu, Anthony Kofi
;
Mensah, Nicholas Oppong
- In:
Journal of investment and management : JIM
4
(
2015
)
2
,
pp. 68-72
Persistent link: https://www.econbiz.de/10011391523
Saved in:
13
Developing a cause and effect model of factors influencing fast food restaurants' service quality using DEMATEL
Hsieh, Pei-Ling
;
Yeh, Tsu-Ming
- In:
International journal of services and operations management
20
(
2015
)
1
,
pp. 21-42
Persistent link: https://www.econbiz.de/10011401245
Saved in:
14
Measuring customer service in a private hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
Saved in:
15
Logistics service quality measurement of a beverage distributor company in the state of Minas Gerais - Brazil
Silva, Jersone Tasso Moreira
;
Teixeira, Luiz Antonio Antunes
- In:
International journal of logistics systems and management
19
(
2014
)
3
,
pp. 372-390
Persistent link: https://www.econbiz.de/10010514815
Saved in:
16
Contribution of product and provider quality to cell phone industry quality
Scott, Rebecca A.
;
Peng, Xianghui
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
22
(
2015
)
2
,
pp. 33-47
Persistent link: https://www.econbiz.de/10010515935
Saved in:
17
Measuring service quality : the student as primary consumer
Hefer, Y.
;
Cant, Michael C.
- In:
International business and economics research journal
13
(
2014
)
6
,
pp. 1251-1260
Persistent link: https://www.econbiz.de/10011279839
Saved in:
18
The relationship between income level and medical tourism service quality expectations
Moreno, Jose F.
;
Guiry, Michael
- In:
International journal of services, economics and management
6
(
2014
)
3
,
pp. 263-281
Persistent link: https://www.econbiz.de/10011282824
Saved in:
19
Pervasiveness of SERVQUAL and its potential for the standards for functional quality of service
Hossain, Muhammad Muazzem
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10011283320
Saved in:
20
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
Saved in:
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