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The influence of service quality, product quality, price, and innovation on customer loyalty at satay restaurant with the customer satisfaction as an intervening variable

Mulady, Rifda Zahida; Sumadi - 2023

Persistent link: https://www.econbiz.de/10014325903

Green supply chain and customer satisfaction in modern retailing : a dual-perception analysis with SEM approach

Soykoth, Mostofa Wahid; Rahaman, Mohammad Mizenur; … - In: International journal of integrated supply management : … 15 (2022) 4, pp. 381-409

Persistent link: https://www.econbiz.de/10014320342

Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry

Shrestha, Binita - In: Nepalese journal of finance : a publication of Uniglobe … 6 (2019) 4, pp. 91-102

Persistent link: https://www.econbiz.de/10014494139

Analysis of perceived determinants in customer service quality : focused on automotive air conditioning service centers

Khonglumtan, Tara; Srisattayakul, Parinya - In: Global business and finance review 28 (2023) 3, pp. 102-116

Purpose: The objective of this paper was to determine the actual needs of customers in 3 groups: passenger cars, buses, and truck refrigerators who bring their vehicles to the Service Center to be air conditioner repaired. Design/methodology/approach: We investigated at how variables including...

Persistent link: https://www.econbiz.de/10014304633

Transportation quality, customer satisfaction and financial performance

Teklay, Belaynesh; Dow, Kevin E.; Askarany, Davood; … - In: Advances in management accounting 34 (2022), pp. 63-82

Persistent link: https://www.econbiz.de/10014308858

A method for determining customer requirement weights based on TFMF and TLR

Ai, Qingsong; Shu, Ting; Liu, Quan; Zhou, Zude; Xiao, Zheng - In: Enterprise information systems 7 (2013) 4, pp. 569-580

Persistent link: https://www.econbiz.de/10010196131

Systematic approach for improving medical service quality, International Journal of Economics

Yang, Chang-lin; Huang, Rong-hwa - In: International journal of economics, finance and … 1 (2013) 2, pp. 108-114

Persistent link: https://www.econbiz.de/10010251819

Applying Kansei Engineering, the Kano model and QFD to services

Hartono, Markus; Tan, Kay Chuan; Peacock, John Brian - In: International journal of services, economics and management 5 (2013) 3, pp. 256-274

Persistent link: https://www.econbiz.de/10010255099

Tourism service quality improvement ; "the early bird catches the worm"

Lin, Shu-ping; Yang, Chenlung; Ho, Thao-minh - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 793-810

Persistent link: https://www.econbiz.de/10011388414

Quality function deployment in failure recovery and prevention

Chen, Hsi-Tien - In: The service industries journal 36 (2016) 13/14, pp. 615-637

Persistent link: https://www.econbiz.de/10011655406