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isPartOf:"Harvard-Business-Manager : das Wissen der Besten"
~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~subject:"Marketingmanagement"
~subject:"Online-Marketing"
~subject:"Service quality"
~type:"article"
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Marketingmanagement
Online-Marketing
Service quality
Beziehungsmarketing
110
Relationship marketing
110
Consumer behaviour
36
Konsumentenverhalten
36
Social Web
25
Social web
25
Internet marketing
14
Customer satisfaction
13
Kundenzufriedenheit
13
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12
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22
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Dawar, Niraj
2
Akrout, Houcine
1
Barnes, Stuart J.
1
Bartosiak, Marcin
1
Beck, Roman
1
Bhalla, Gaurav
1
Bilgihan, Anil
1
Bonaretti, Dario
1
Chang, Man Kit
1
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1
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1
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1
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1
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1
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Gu, Dongxiao
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1
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1
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1
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1
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1
Huang, Liqiang
1
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1
Huntgeburth, Jan
1
Jain, Hemant K.
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Harvard-Business-Manager : das Wissen der Besten
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing and consumer services
247
Journal of business research : JBR
212
International journal of hospitality management
131
The journal of services marketing
101
Industrial marketing management : the international journal for industrial and high-tech firms
93
The service industries journal
88
Journal of strategic marketing
63
Journal of hospitality marketing & management
61
Services marketing quarterly
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
International journal of contemporary hospitality management
53
Cogent business & management
51
Journal of service research : JSR
48
Journal of the Academy of Marketing Science
48
Journal of travel and tourism marketing
46
Service business
46
Journal of service management
45
International journal of internet marketing and advertising : IJIMA
44
Marketing intelligence & planning
42
The journal of business & industrial marketing
41
Asia Pacific journal of marketing and logistics
39
Tourism management : research, policies, practice
39
International journal of electronic marketing and retailing : IJEMR
36
European journal of marketing : EJM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
34
Journal of marketing
34
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
34
The journal of product & brand management
34
Journal of service research
33
Business horizons
31
International journal of electronic customer relationship management : IJECRM
31
The TQM journal : the international review of organizational improvement
31
Journal of retailing
29
Journal of marketing management : MM
27
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
27
The international journal of bank marketing : IJBM
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Psychology & marketing
26
International journal of quality and service sciences
25
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ECONIS (ZBW)
32
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1
The effects of social media posts' characteristics on customer engagement : evidence from WeChat
Xu, Yue
;
Chen, Weiping
;
Ow, Terence T.
- In:
Information & management : the internat. journal of …
60
(
2023
)
7
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014434728
Saved in:
2
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
3
Psychological empowerment and user satisfaction : investigating the influences of online brand community participation
Hsieh, Sara H.
;
Lee, Crystal T.
;
Tseng, Timmy H.
- In:
Information & management : the internat. journal of …
59
(
2022
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10013259488
Saved in:
4
A cross-country analysis of the determinants of customer recommendation intentions for over-the-top (OTT) platforms
Yousaf, Anish
;
Mishra, Abhishek
;
Taheri, Babak
;
Kesgin, …
- In:
Information & management : the internat. journal of …
58
(
2021
)
8
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013192039
Saved in:
5
Moral obligation in online social interaction : clicking the "like" button
Xu, Xi
;
Yao, Zhong
;
Teo, Thompson S. H.
- In:
Information & management : the internat. journal of …
57
(
2020
)
7
,
pp. 1-12
Persistent link: https://www.econbiz.de/10012384936
Saved in:
6
See now, act now : how to interact with customers to enhance social commerce engagement?
Xue, Jiaolong
;
Liang, Xinjian
;
Xie, Tao
;
Wang, Haizhong
- In:
Information & management : the internat. journal of …
57
(
2020
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10012293424
Saved in:
7
"What can I(S) do for you?" : how technology enables service providers to elicit customers' preferences and deliver personalized service
Bonaretti, Dario
;
Bartosiak, Marcin
;
Lui, Tsz-Wai
; …
- In:
Information & management : the internat. journal of …
57
(
2020
)
6
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012293431
Saved in:
8
Integrative qualities and dimensions of social commerce : toward a unified view
Hu, Tao
;
Dai, Hua
;
Salam, A. F.
- In:
Information & management : the internat. journal of …
56
(
2019
)
2
,
pp. 249-270
Persistent link: https://www.econbiz.de/10011997635
Saved in:
9
Trust and commitment within a virtual brand community : the mediating role of brand relationship quality
Akrout, Houcine
;
Nagy, Gábor
- In:
Information & management : the internat. journal of …
55
(
2018
)
8
,
pp. 939-955
Persistent link: https://www.econbiz.de/10011946998
Saved in:
10
Uncertainty in cloud service relationships : uncovering the differential effect of three social influence processes on potential and current users
Trenz, Manuel
;
Huntgeburth, Jan
;
Veit, Daniel J.
- In:
Information & management : the internat. journal of …
55
(
2018
)
8
,
pp. 971-983
Persistent link: https://www.econbiz.de/10011947002
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