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isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Service business"
~person:"Adil, Mohd"
~person:"Kim, Kwang-jae"
~person:"Lee, Donhee"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
10
Service quality
10
Beziehungsmarketing
4
Customer satisfaction
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Kundenzufriedenheit
4
Quality management
4
Qualitätsmanagement
4
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service quality
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Adil, Mohd
Kim, Kwang-jae
Lee, Donhee
Shahin, Arash
10
Le Nguyen Hau
6
Pham Ngoc Thuy
5
Al-Hawary, Sulieman Ibraheem Shelash
3
Ha Thu Nguyen
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Jeng, Don Jyh-Fu
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Shirouyehzad, Hadi
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Anh Thi Tu Le
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Arabzad, S. Mohammad
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Boon-Cheong Chew
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Chang, Hsin Hsin
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Chiang, Ai-Hsuan
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Herrera, Roberto
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Hong, Kwan Soo
2
Janatyan, Nasibeh
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Kallurkar, S. P.
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Khan, M. S.
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Kim, Min-su
2
Kwarteng, Albert Justice
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Lay Hong Tan
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Lee, Sang M.
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Mahapatra, Siba Sankar
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Melero-Polo, Iguácel
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Mohanty, R. P.
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Nasir, Mohd
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International journal of productivity and quality management : IJPQM
Service business
International journal of services and operations management
4
Journal of retailing and consumer services
2
The service industries journal
2
Global business and finance review
1
International journal of hospitality management
1
International journal of quality innovation
1
Journal of service theory and practice
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Technological forecasting & social change : an international journal
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ECONIS (ZBW)
10
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1
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
2
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
3
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
4
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
Saved in:
5
Exploring the applicability of SERVPERF model in Indian two-wheeler industry : a CFA approach
Nasir, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
29
(
2020
)
3
,
pp. 329-354
Persistent link: https://www.econbiz.de/10012200405
Saved in:
6
Impact of operational innovations on customer loyalty in the healthcare sector
Hong, Kwan Soo
;
Lee, Donhee
- In:
Service business
12
(
2018
)
3
,
pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
Saved in:
7
Development of a scale to measure the quality of mobile location-based services
Heo, Jun-Yeon
;
Kim, Kwang-jae
- In:
Service business
11
(
2017
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10011722680
Saved in:
8
Developing a quality prioritization procedure for IPTV service
Shin, Wan Seon
;
Lee, Ho-Kyoung
;
Kim, Kwang-jae
;
Chung, …
- In:
Service business
11
(
2017
)
2
,
pp. 427-449
Persistent link: https://www.econbiz.de/10011732394
Saved in:
9
Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction
Lee, Donhee
;
Hong, Kwan Soo
;
Kim, Nam Young
- In:
Service business
10
(
2016
)
1
,
pp. 159-177
Persistent link: https://www.econbiz.de/10011722216
Saved in:
10
Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Choi, Kanghwa
;
Lee, Donhee
;
Olson, David L.
- In:
Service business
9
(
2015
)
1
,
pp. 137-160
Persistent link: https://www.econbiz.de/10011296083
Saved in:
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