//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service research"
~subject:"Complaint management"
~subject:"Dienstleistung"
~subject:"Kundenintegration"
~subject:"Kundenwert"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beziehungsmanagement"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Complaint management
Dienstleistung
Kundenintegration
Kundenwert
Beziehungsmarketing
141
Relationship marketing
141
Consumer behaviour
59
Konsumentenverhalten
59
Dienstleistungsqualität
40
Service quality
40
Customer satisfaction
38
Kundenzufriedenheit
38
Customer integration
28
Customer service
20
Kundenservice
20
Brand image
17
Markenimage
17
Beschwerdemanagement
15
Social Web
14
Social web
14
Brand management
13
Markenführung
13
Dienstleistungssektor
12
Marketing management
12
Marketingmanagement
12
Service industry
12
Customer value
11
Internet marketing
11
Online-Marketing
11
customer experience
11
Betriebliche Wertschöpfung
10
Emotion
10
Lieferantenmanagement
10
Supplier relationship management
10
Value creation
10
Services
8
USA
8
United States
8
Anthropologie
6
Anthropology
6
more ...
less ...
Online availability
All
Undetermined
37
Free
5
Type of publication
All
Article
54
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
56
Aufsatz in Zeitschrift
56
Aufsatzsammlung
1
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
56
Author
All
Hollebeek, Linda D.
4
Brady, Michael K.
2
Buttle, Francis A.
2
Conduit, Jodie
2
Grégoire, Yany
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Ostrom, Amy L.
2
Sprott, David E.
2
Sweeney, Jillian C.
2
Walsh, Gianfranco
2
Albrecht, Arne Keno
1
Alexander, Matthew
1
Anderson, Laurel
1
Andrews, Lynda
1
Ang, Lawrence
1
Arnold, Todd J.
1
Auh, Seigyoung
1
Azer, Jaylan
1
Azzari, Courtney Nations
1
Bagozzi, Richard P.
1
Baron, Steve
1
Barrot, Christian
1
Baumann, Jasmin
1
Bayón, Tomás
1
Beatty, Sharon E.
1
Becker, Jan U.
1
Bilstein, Nicola
1
Blasco-Arcas, Lorena
1
Blut, Markus
1
Bolton, Lisa E.
1
Bourdin, David
1
Bowden, Jana
1
Brach, Simon
1
Braun, Jakob
1
Bridge, R. Gary
1
Bridson, Kerrie
1
Brock, Jürgen Kai-Uwe
1
Brodie, Roderick J.
1
more ...
less ...
Published in...
All
Journal of marketing management : MM
Journal of service research
Journal of business research : JBR
161
Journal of retailing and consumer services
109
Industrial marketing management : the international journal for industrial and high-tech firms
82
The journal of services marketing
61
International journal of hospitality management
60
SpringerLink / Bücher
57
The service industries journal
47
Journal of service research : JSR
43
Journal of service management
42
Journal of strategic marketing
38
Journal of the Academy of Marketing Science
36
Journal of marketing
29
International journal of contemporary hospitality management
27
Service business
27
The journal of business & industrial marketing
27
Gabler Edition Wissenschaft
26
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
24
Services marketing quarterly
23
The journal of product & brand management
23
Journal of hospitality marketing & management
22
Tourism management : research, policies, practice
22
Business horizons
20
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
20
Marketing intelligence & planning
19
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
19
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
17
Springer eBook Collection / Business and Economics
17
Cogent business & management
15
Handbook of research on customer equity in marketing
15
Customer engagement : contemporary issues and challenges
14
Journal of service theory and practice : JSTP
14
European journal of marketing
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
13
Journal of creating value
13
Journal of travel and tourism marketing
13
Management decision : MD
13
Technological forecasting & social change : an international journal
13
more ...
less ...
Source
All
ECONIS (ZBW)
56
Showing
1
-
10
of
56
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
4
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
5
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
6
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
7
Pathways to service system smartness for firms
Henkens, Bieke
;
Verleye, katrien
;
Larivière, Bart
; …
- In:
Journal of service research
26
(
2023
)
4
,
pp. 521-541
Persistent link: https://www.econbiz.de/10014580306
Saved in:
8
Service provider to the rescue : how firm recovery of do-it-yourself service failure turns consumers from competitors to satisfied customers
Hall, Matthew J.
;
Hyodo, Jamie D.
- In:
Journal of service research
26
(
2023
)
4
,
pp. 578-596
Persistent link: https://www.econbiz.de/10014580334
Saved in:
9
How do observers react to companies' humorous responses to online public complaints?
Béal, Mathieu
;
Grégoire, Yany
- In:
Journal of service research
25
(
2022
)
2
,
pp. 242-259
Persistent link: https://www.econbiz.de/10013268018
Saved in:
10
From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->