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isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of service research"
~subject:"Complaint management"
~subject:"Dienstleistungsqualität"
~subject:"Konsumentenverhalten"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Complaint management
Dienstleistungsqualität
Konsumentenverhalten
Kundenintegration
Beziehungsmarketing
141
Relationship marketing
141
Consumer behaviour
59
Service quality
40
Customer satisfaction
38
Kundenzufriedenheit
38
Customer integration
28
Customer service
20
Kundenservice
20
Brand image
17
Markenimage
17
Beschwerdemanagement
15
Social Web
14
Social web
14
Brand management
13
Markenführung
13
Dienstleistungssektor
12
Marketing management
12
Marketingmanagement
12
Service industry
12
Customer value
11
Internet marketing
11
Kundenwert
11
Online-Marketing
11
customer experience
11
Betriebliche Wertschöpfung
10
Emotion
10
Lieferantenmanagement
10
Supplier relationship management
10
Value creation
10
Dienstleistung
8
Services
8
USA
8
United States
8
Anthropologie
6
Anthropology
6
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59
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Article
88
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2
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90
Aufsatz in Zeitschrift
90
Conference paper
3
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3
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English
90
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Hollebeek, Linda D.
4
McColl-Kennedy, Janet R.
4
Lemon, Katherine N.
3
Sweeney, Jillian C.
3
Becker, Jan U.
2
Brady, Michael K.
2
Buttle, Francis A.
2
Conduit, Jodie
2
Dessart, Laurence
2
Groth, Markus
2
Grégoire, Yany
2
Hart, Cathy
2
Hewer, Paul
2
MacDonald, Emma K.
2
Malthouse, Edward C.
2
Mattila, Anna S.
2
Melero-Polo, Iguácel
2
Ostrom, Amy L.
2
Sesé, F. Javier
2
Spann, Martin
2
Sprott, David E.
2
Stakhovych, Stanislav
2
Verleye, Katrien
2
Walsh, Gianfranco
2
Wilson, Hugh
2
Yue, Yumeng
2
Albrecht, Arne Keno
1
Alexander, Matthew
1
Amonini, Claudia
1
Anderson, Laurel
1
Andzulis, James
1
Ang, Lawrence
1
Arnold, Todd J.
1
Attmann, Julianne
1
Auh, Seigyoung
1
Azer, Jaylan
1
Azzari, Courtney Nations
1
Bagherzadeh, Ramin
1
Bagozzi, Richard P.
1
Baron, Steve
1
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Published in...
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Journal of marketing management : MM
Journal of service research
Journal of retailing and consumer services
505
Journal of business research : JBR
430
International journal of hospitality management
213
The journal of services marketing
170
The service industries journal
119
Industrial marketing management : the international journal for industrial and high-tech firms
101
The journal of product & brand management
100
Journal of hospitality marketing & management
95
International journal of contemporary hospitality management
92
Journal of the Academy of Marketing Science
89
Journal of strategic marketing
87
The journal of brand management : an international journal
87
Journal of travel and tourism marketing
86
Cogent business & management
83
Journal of service management
83
Asia Pacific journal of marketing and logistics
79
Psychology & marketing
79
Journal of service research : JSR
77
Journal of retailing
73
Tourism management : research, policies, practice
71
Service business
69
SpringerLink / Bücher
69
Services marketing quarterly
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Journal of marketing
66
Marketing intelligence & planning
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
The international review of retail, distribution and consumer research
58
European journal of marketing : EJM
56
International journal of retail & distribution management
53
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
50
The international journal of bank marketing : IJBM
50
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
47
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
47
The journal of business & industrial marketing
47
International journal of internet marketing and advertising : IJIMA
45
International journal of retail and distribution management
44
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
43
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
42
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ECONIS (ZBW)
90
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1
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90
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
4
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
5
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
6
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
7
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
8
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
9
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
10
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
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