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subject:"Kundenzufriedenheit"
~subject:"Emotion"
~subject:"Germany"
~subject:"Verkaufspersonal"
~type:"article"
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Search: subject_exact:"Sales technique"
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Kundenzufriedenheit
Emotion
Germany
Verkaufspersonal
Sales behaviour
94
Verkaufsverhalten
94
Salespeople
32
Consumer behaviour
18
Konsumentenverhalten
18
USA
17
United States
17
Selling
13
Verkauf
13
Customer satisfaction
9
Beziehungsmarketing
7
Relationship marketing
7
Customer service
5
Deutschland
5
Dienstleistungsqualität
5
Einzelhandel
5
Kundenservice
5
Retail trade
5
Service quality
5
B-to-B-Marketing
4
Brand
4
Business-to-business marketing
4
Communication
4
Corporate culture
4
Experiment
4
Kaufentscheidung
4
Kommunikation
4
Markenartikel
4
Preismanagement
4
Pricing strategy
4
Purchase decision
4
Unternehmenskultur
4
Arbeitsverhalten
3
Arbeitszufriedenheit
3
China
3
Confidence
3
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46
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38
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38
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4
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English
37
German
5
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Alhouti, Sarah
2
Arndt, Aaron D.
2
Davis, Lenita
2
Ferrell, Odies C.
2
Hamwi, G. Alexander
2
Hochstein, Bryan W.
2
Rutherford, Brian N.
2
Alavi, Sascha
1
Anthony, Christina I.
1
Barksdale, Hiram C.
1
Bath, Jatinderpreet Kaur
1
Bawa, Anupam
1
Beatty, Sharon E.
1
Beuk, Frederik
1
Blickle, Gerhard
1
Bonney, Leff
1
Borgh, Michel van der
1
Boukis, Achilleas
1
Bouzdine-Chameeva, Tatiana
1
Bradford, Kevin Duane
1
Brand, Kathrin
1
Brown, Gene
1
Brudvig, Susan
1
Bush, Victoria
1
Bush, Victoria D.
1
Butler, Timothy D.
1
Chakrabarty, Subhra
1
Chang, Woojung
1
Cho, Yoon-Na
1
Clark, Melissa
1
Clark, Ronald A.
1
Cocco, John
1
Cowley, Elizabeth
1
Dahl, Darren W.
1
DeShields, Oscar W.
1
Dolinski, Dariusz
1
Dörfer, Sabrina
1
Elliott, Michael T.
1
Evans, Kenneth R.
1
Evanschitzky, Heiner
1
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Journal of marketing theory and practice
9
Journal of marketing theory and practice : JMTP
5
Psychology & marketing
5
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of retailing and consumer services
2
The journal of personal selling & sales management : JPSSM
2
The journal of product innovation management : an international publication of the Product Development & Management Association
2
Academy of Management journal : AMJ
1
Die Praxis des Verkaufs : Vertriebssteuerung, Pre-Sales, Sales, Key-Account-Management
1
European journal of marketing : EJM
1
Frontiers of business research in China : selected publications from Chinese universities
1
Harvard-Business-Manager : das Wissen der Besten
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
International journal of hospitality management
1
International journal of selection and assessment
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of retailing
1
Journal of targeting, measurement and analysis for marketing
1
Marketing : ZFP ; journal of research and management
1
Stakeholder im Fokus : Management-Ansätze für Messeveranstalter
1
The SAGE handbook of marketing ethics
1
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ECONIS (ZBW)
42
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31
Ideal versus actual number of sales calls : an application of disconfirmation theory
Hamwi, G. Alexander
;
Rutherford, Brian N.
;
Barksdale, …
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
3
,
pp. 307-318
Persistent link: https://www.econbiz.de/10009776491
Saved in:
32
Erfolgsstrategien im persönlichen Verkauf von Luxusmarken
Wieseke, Jan
;
Alavi, Sascha
;
Habel, Johannes
;
Dörfer, …
- In:
Marketing : ZFP ; journal of research and management
35
(
2013
)
2
,
pp. 131-143
Persistent link: https://www.econbiz.de/10009750430
Saved in:
33
The role of server-patron mutual disclosure in the formation of rapport with and revisit intentions of patrons at full-service restaurants : the moderating roles of marital status...
Hwang, Jinsoo
;
Kim, Samuel Seongseop
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
33
(
2013
),
pp. 64-75
Persistent link: https://www.econbiz.de/10009746514
Saved in:
34
Trust during retail encounters : a touchy proposition
Orth, Ulrich R.
;
Bouzdine-Chameeva, Tatiana
;
Brand, Kathrin
- In:
Journal of retailing
89
(
2013
)
3
,
pp. 301-314
Persistent link: https://www.econbiz.de/10009781853
Saved in:
35
The role of the sales employee in securing customer satisfaction
Evanschitzky, Heiner
;
Sharma, Arun
;
Prykop, Catja
- In:
European journal of marketing : EJM
46
(
2012
)
3/4
,
pp. 489-508
Persistent link: https://www.econbiz.de/10009535669
Saved in:
36
The labor of lies : how lying for material rewards polarizes consumers' outcome satisfaction
Anthony, Christina I.
;
Cowley, Elizabeth
- In:
Journal of consumer research : JCR ; an …
39
(
2012/13
)
3
,
pp. 478-492
Persistent link: https://www.econbiz.de/10009658072
Saved in:
37
Effects of perceived organisational support and Guanxi on salesperson performance : the mediation of customer need knowledge
Wang, Guocai
;
Liu, Dong
;
Wang, Xifeng
- In:
Frontiers of business research in China : selected …
5
(
2011
)
3
,
pp. 422-435
Persistent link: https://www.econbiz.de/10009301363
Saved in:
38
Linked mystery shopping inventory to customer-seller encounters
Kehagias, John
;
Rigopoulou, Irini
;
Vassilikopoulou, …
- In:
Journal of customer behaviour
10
(
2011
)
1
,
pp. 7-34
Persistent link: https://www.econbiz.de/10009231298
Saved in:
39
The varying influence of spokesperson's accent in communication effectiveness : a comparative study in two different regions of Mexico
DeShields, Oscar W.
;
Kara, Ali
- In:
Journal of targeting, measurement and analysis for marketing
19
(
2011
)
1
,
pp. 55-65
Persistent link: https://www.econbiz.de/10009233558
Saved in:
40
Face-to-Face Kommunikation im internationalen Vertrieb von Industriegütern
Geile, Andrea
- In:
Herausforderungen der internationalen marktorientierten …
,
(pp. 289-305)
.
2011
Persistent link: https://www.econbiz.de/10008842255
Saved in:
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