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subject:"USA"
~person:"Bilgihan, Anil"
~person:"Frank, Björn"
~subject:"Brand image"
~subject:"Emotion"
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USA
Brand image
Emotion
Customer satisfaction
36
Kundenzufriedenheit
33
Consumer behaviour
25
Konsumentenverhalten
25
Beziehungsmarketing
16
Relationship marketing
16
Dienstleistungsqualität
15
Service quality
15
Customer loyalty
9
Japan
8
Markenimage
6
Viral marketing
6
Virales Marketing
6
China
5
Confidence
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4
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4
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4
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3
Data mining
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3
Germany
3
Hotel industry
3
Hotellerie
3
Mobile communications
3
Mobilkommunikation
3
Online retailing
3
Online-Handel
3
Perceived quality
3
Perceived value
3
Product quality
3
Produktqualität
3
Repurchase intent
3
Satisfaction
3
Website
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
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Bilgihan, Anil
Frank, Björn
Han, Heesup
23
Jang, Soocheong
11
Hyun, Sunghyup Sean
10
Barnes, Donald C.
8
Loureiro, Sandra Maria Correia
8
Mattila, Anna S.
8
Ryu, Kisang
8
Hsu, Maxwell K.
7
Prayag, Girish
7
Cobanoglu, Cihan
6
Enkawa, Takao
6
Hosany, Sameer
6
Huber, Frank
6
Lee, Choong-Ki
6
Miao, Li
6
Vázquez Casielles, Rodolfo
6
Wong, IpKin Anthony
6
Chahal, Hardeep
5
Gil Saura, Irene
5
Gursoy, Dogan
5
Hanks, Lydia
5
Kim, Wansoo
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Naumann, Earl
5
Ok, Chihyung
5
Paulssen, Marcel
5
Prentice, Catherine
5
Qu, Hailin
5
Rust, Roland T.
5
Sparks, Beverley
5
Torres, Edwin N.
5
Usman, Osly
5
Vinh Van Thai
5
Aksoy, Lerzan
4
Alrawadieh, Zaid
4
Baloglu, Seyhmus
4
Cai, Ruiying
4
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International journal of hospitality management
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of business environment : IJBE
1
International journal of contemporary hospitality management
1
Journal of business research : JBR
1
Journal of economic psychology : research in economic psychology and behavioral economics
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
The journal of product & brand management
1
Total quality management & business excellence
1
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ECONIS (ZBW)
12
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1
Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas
;
Frank, Björn
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
Saved in:
2
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
3
The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora
;
Bilgihan, Anil
;
Ye, Haobin
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
Saved in:
4
Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty
Menidjel, Choukri
;
Benhabib, Abderrezzak
;
Bilgihan, Anil
- In:
The journal of product & brand management
26
(
2017
)
6
,
pp. 631-649
Persistent link: https://www.econbiz.de/10011801141
Saved in:
5
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
6
The role of individualism vs. collectivism in the formation of repurchase intent : a cross-industry comparison of the effects of cultural and personal values
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
- In:
Journal of economic psychology : research in economic …
51
(
2015
),
pp. 261-278
Persistent link: https://www.econbiz.de/10011506906
Saved in:
7
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
8
Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
9
How do the success factors driving repurchase intent differ between male and female customers?
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
- In:
Journal of the Academy of Marketing Science
42
(
2014
)
2
,
pp. 171-185
Persistent link: https://www.econbiz.de/10010345188
Saved in:
10
Affect versus cognition in the chain from perceived quality to customer loyalty : the roles of product beliefs and experience
Frank, Björn
;
Torrico, Boris Herbas
;
Enkawa, Takao
; …
- In:
Journal of retailing
90
(
2014
)
4
,
pp. 567-586
Persistent link: https://www.econbiz.de/10010473263
Saved in:
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