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subject:"USA"
~person:"Bilgihan, Anil"
~person:"Hsu, Maxwell K."
~subject:"Brand image"
~subject:"Emotion"
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Search: subject_exact:"Customer satisfaction"
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USA
Brand image
Emotion
Customer satisfaction
36
Kundenzufriedenheit
36
Consumer behaviour
23
Konsumentenverhalten
23
Dienstleistungsqualität
21
Service quality
21
Beziehungsmarketing
17
Relationship marketing
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Viral marketing
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Holiday behaviour
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Tourism industry
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satisfaction
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Markenimage
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Satisfaction
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trust
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Customer loyalty
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Data Mining
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Job satisfaction
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Bilgihan, Anil
Hsu, Maxwell K.
Han, Heesup
24
Jang, Soocheong
11
Hyun, Sunghyup Sean
10
Barnes, Donald C.
8
Loureiro, Sandra Maria Correia
8
Mattila, Anna S.
8
Ryu, Kisang
8
Prayag, Girish
7
Cobanoglu, Cihan
6
Enkawa, Takao
6
Frank, Björn
6
Hosany, Sameer
6
Huber, Frank
6
Lee, Choong-Ki
6
Miao, Li
6
Vázquez Casielles, Rodolfo
6
Wong, IpKin Anthony
6
Chahal, Hardeep
5
Chua, Bee-Lia
5
Gil Saura, Irene
5
Gursoy, Dogan
5
Hanks, Lydia
5
Kim, Wansoo
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Naumann, Earl
5
Ok, Chihyung
5
Paulssen, Marcel
5
Prentice, Catherine
5
Qu, Hailin
5
Rather, Raouf Ahmad
5
Rust, Roland T.
5
Sparks, Beverley
5
Torres, Edwin N.
5
Usman, Osly
5
Vinh Van Thai
5
Aksoy, Lerzan
4
Alrawadieh, Zaid
4
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Journal of travel and tourism marketing
4
International journal of hospitality management
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of contemporary hospitality management
1
International journal of retail & distribution management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Services marketing quarterly
1
The journal of product & brand management
1
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ECONIS (ZBW)
13
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1
Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions
Sukhu, Anupama
;
Choi, Hyeyoon
;
Bujisic, Milos
; …
- In:
International journal of hospitality management
77
(
2019
),
pp. 51-63
Persistent link: https://www.econbiz.de/10011988431
Saved in:
2
The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience
Dedeoğlu, Bekir Bora
;
Bilgihan, Anil
;
Ye, Haobin
; …
- In:
International journal of hospitality management
72
(
2018
),
pp. 10-20
Persistent link: https://www.econbiz.de/10011872661
Saved in:
3
Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty
Menidjel, Choukri
;
Benhabib, Abderrezzak
;
Bilgihan, Anil
- In:
The journal of product & brand management
26
(
2017
)
6
,
pp. 631-649
Persistent link: https://www.econbiz.de/10011801141
Saved in:
4
Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty
Bilgihan, Anil
;
Madanoglu, Melih
;
Ricci, Peter
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 14-21
Persistent link: https://www.econbiz.de/10011528470
Saved in:
5
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
6
Customer loyalty : a review and future directions with a special focus on the hospitality industry
Kandampully, Jay
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 379-414
Persistent link: https://www.econbiz.de/10011308466
Saved in:
7
Understanding the relationship of service fairness, emotions, trust, and tourist behavioral intentions at a city destination in China
Su, LuJun
;
Hsu, Maxwell K.
;
Marshall, Kimball P.
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
Saved in:
8
Service fairness, consumption emotions, satisfaction, and behavioral intentions : the experience of Chinese heritage tourists
Su, LuJun
;
Hsu, Maxwell K.
- In:
Journal of travel and tourism marketing
30
(
2013
)
7/8
,
pp. 786-805
Persistent link: https://www.econbiz.de/10010246263
Saved in:
9
The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10009385341
Saved in:
10
Grocery store image, travel distance, satisfaction and behavioral intentions : evidence from a Midwest college town
Hsu, Maxwell K.
;
Huang, Yinghua
;
Swanson, Scott
- In:
International journal of retail & distribution management
38
(
2010
)
2/3
,
pp. 115-132
Persistent link: https://www.econbiz.de/10003964420
Saved in:
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