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subject:"USA"
~person:"Sharma, Piyush"
~subject:"Brand image"
~subject:"Dienstleistungssektor"
~subject:"Kundenzufriedenheit"
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USA
Brand image
Dienstleistungssektor
Kundenzufriedenheit
Customer satisfaction
26
Service quality
21
Dienstleistungsqualität
18
Consumer behaviour
7
Cross-cultural management
7
Interkulturelles Management
7
Konsumentenverhalten
7
Customer service
6
Intercultural service encounters
6
Kundenservice
6
Beziehungsmarketing
4
Relationship marketing
4
Cultural identity
3
Dienstleistung
3
Interaction comfort
3
Kulturelle Identität
3
Lieferantenmanagement
3
Perceived cultural distance
3
Personal cultural orientations
3
Service industry
3
Services
3
Supplier relationship management
3
Arbeitszufriedenheit
2
Beschwerdemanagement
2
Business services
2
Competence
2
Complaint management
2
Consumer ethnocentrism
2
Cross-cultural competence
2
Cross-cultural relations
2
Cultural attribution
2
Einzelhandel
2
Employee retention
2
Hong Kong
2
Hongkong
2
Intercultural
2
Intercultural competence
2
Interkulturelle Beziehungen
2
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11
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21
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19
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19
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1
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1
research-article
1
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English
21
Author
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Sharma, Piyush
Han, Heesup
67
Homburg, Christian
41
Mattila, Anna S.
37
Svensson, Göran
33
Mittal, Vikas
30
Usman, Osly
28
Aksoy, Lerzan
27
Wong, IpKin Anthony
27
Ringle, Christian M.
26
Gil Saura, Irene
25
Prentice, Catherine
25
Prayag, Girish
24
Prybutok, Victor R.
24
Hyun, Sunghyup Sean
23
Söderlund, Magnus
23
Bilgihan, Anil
21
Jang, Soocheong
21
Keiningham, Timothy
21
Shahin, Arash
20
Evanschitzky, Heiner
19
Huber, Frank
19
Lee, Choong-Ki
19
Balaji, M. S.
17
Gustafsson, Anders
17
Loureiro, Sandra Maria Correia
17
Roschk, Holger
17
Su, LuJun
17
Wieseke, Jan
17
Barnes, Donald C.
16
Gelbrich, Katja
16
Hsu, Maxwell K.
16
McColl-Kennedy, Janet R.
16
Park, Jungkun
16
Ryu, Kisang
16
Sirgy, M. Joseph
16
Sparks, Beverley
16
Verhoef, Peter C.
16
Yi, Youjae
16
Bruhn, Manfred
15
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The journal of services marketing
7
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service management
2
Journal of service research : JSR
2
Branding and sustainable competitive advantage : building virtual presence
1
Journal of Services Marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of marketing management : MM
1
Journal of service theory and practice : JSTP
1
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ECONIS (ZBW)
20
Other ZBW resources
1
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1
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
2
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
3
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
4
Customer engagement and relationships in multi-actor service ecosystems
Sharma, Piyush
;
Jain, Kokil
;
Kingshott, Russel P. J.
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 487-494
Persistent link: https://www.econbiz.de/10012417370
Saved in:
5
Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
3
,
pp. 392-419
Persistent link: https://www.econbiz.de/10011900482
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
8
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
9
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
10
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
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