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~accessRights:"restricted"
~language:"eng"
~subject:"Customer service"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Multichannel strategy"
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Customer service
Dienstleistungsqualität
Multichannel strategy
151
Multikanalvertrieb
148
Einzelhandel
97
Retail trade
96
Beziehungsmarketing
93
Relationship marketing
93
Online retailing
77
Online-Handel
77
Distribution channel
61
Vertriebsweg
61
Consumer behaviour
56
Konsumentenverhalten
56
Omnichannel retailing
27
Omnichannel
26
Electronic Commerce
22
E-commerce
21
Service quality
19
Customer analysis
18
Kundenanalyse
18
Lieferkette
17
Supply chain
17
Customer satisfaction
14
Kundenzufriedenheit
14
Customer experience
13
Internet marketing
12
Online-Marketing
12
USA
12
United States
12
Mehrgleisiger Vertrieb
11
Brand management
10
Luxury goods
10
Luxusgüter
10
Markenführung
10
Marketing management
10
Marketingmanagement
10
omnichannel retailing
9
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8
channel integration
8
retail operations
8
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Carlson, Jamie
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1
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1
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1
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1
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1
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Journal of retailing and consumer services
5
International journal of physical distribution & logistics management : IJPD & LM
2
Decision
1
European journal of operational research : EJOR
1
INFOR : information systems and operational research
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of electronic marketing and retailing : IJEMR
1
International review on public and non-profit marketing
1
Journal of business research : JBR
1
Journal of marketing research
1
Journal of retailing
1
Journal of service management
1
Management science : journal of the Institute for Operations Research and the Management Sciences
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The journal of services marketing
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The synergy of business theory and practice : advancing the practical application of scholarly research
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ECONIS (ZBW)
23
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1
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
2
Antecedents and outcomes of omnichannel retail customer experience
Nguyen Hai Ninh
;
Tran Manh Dung
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 171-189
Persistent link: https://www.econbiz.de/10014310008
Saved in:
3
Service integration in omnichannel retailing and its impact on customer experience
Quach, Sara
;
Barari, Mojtaba
;
Moudrý, Dann Vit
;
Quach, Ken
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169715
Saved in:
4
Change in technology-enabled omnichannel customer experiences in-store
Alexander, Bethan
;
Kent, Anthony
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169724
Saved in:
5
The role of proximity in omnichannel customer experience : a service logic perspective
Dalla Pozza, Ilaria
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 774-786
Persistent link: https://www.econbiz.de/10013325759
Saved in:
6
The harmonious role of channel integration and logistics service in omnichannel retailing : the case of IKEA
Prassida, Grandys Frieska
;
Hsu, Ping-Yu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366370
Saved in:
7
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
Saved in:
8
Cross-channel integration and customer experience in omnichannel retail services
Chung, Kyunghwa
;
Oh, Kyung Wha
;
Kim, Minjeong
- In:
Service science
14
(
2022
)
4
,
pp. 307-317
Persistent link: https://www.econbiz.de/10014293775
Saved in:
9
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
10
A conceptual framework of the antecedents of customer journey satisfaction in omnichannel retailing
Tueanrat, Yanika
;
Papagiannidis, Savvas
;
Alamanos, …
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581885
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