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~accessRights:"restricted"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungssektor
customer satisfaction
Service quality
6,593
Dienstleistungsqualität
6,578
Customer satisfaction
2,784
Kundenzufriedenheit
2,784
Consumer behaviour
2,190
Konsumentenverhalten
2,190
Beziehungsmarketing
1,772
Relationship marketing
1,772
Financial audit
932
Wirtschaftsprüfung
932
Quality management
898
Qualitätsmanagement
897
Hospital
661
Krankenhaus
661
Health care
560
Gesundheitsversorgung
556
Customer service
551
Kundenservice
550
Service industry
483
Gesundheitswesen
449
Health care system
449
Product quality
425
Produktqualität
425
Beschwerdemanagement
416
Complaint management
416
service quality
386
Hotel industry
371
Hotellerie
371
Online retailing
336
Online-Handel
336
E-commerce
314
Electronic Commerce
313
Emotion
297
Satisfaction
273
audit quality
260
Einzelhandel
252
Retail trade
252
Gastronomie
248
Restaurant industry
248
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138
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Article
702
Book / Working Paper
3
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Aufsatz in Zeitschrift
Article in journal
705
Aufsatz im Buch
15
Book section
15
Conference paper
11
Konferenzbeitrag
11
Aufsatzsammlung
4
Hochschulschrift
3
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1
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1
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1
Sammelwerk
1
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705
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Gong, Taeshik
6
Huang, Ming-Hui
5
Ha Thu Nguyen
4
Rayburn, Steven W.
4
Tai, Yang-Fei
4
Vinh Van Thai
4
Ali, Faizan
3
Anderson, Sidney
3
Basu, Rana
3
Bhola, Prabha
3
Bowen, David E.
3
Brady, Michael K.
3
Chi, Nai-Wen
3
Edvardsson, Bo
3
Gustafsson, Anders
3
Hadwich, Karsten
3
Karatzas, Antonios
3
Kowalkowski, Christian
3
Le Nguyen Hau
3
Mattila, Anna S.
3
McColl-Kennedy, Janet R.
3
Parasuraman, A.
3
Sousa, Rui
3
Sparks, Beverley
3
Ukko, Juhani
3
Utkarsh
3
Wang, Yi-Chieh
3
Wirtz, Jochen
3
Witell, Lars
3
Wünderlich, Nancy V.
3
Xu, Xun
3
Yi, Youjae
3
Abu Bakar bin Abdul Hamid
2
Ahmed, Waqar
2
AlNajem, Mohamad N.
2
Ali, Ahsan
2
Anh Thi Tu Le
2
Arsalan Najmi
2
Asante, Daniel
2
Asante, Eric Adom
2
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Published in...
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The journal of services marketing
29
The service industries journal
29
Journal of retailing and consumer services
23
Journal of business research : JBR
22
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Services marketing quarterly
17
International journal of hospitality management
16
Journal of service research
16
Journal of service management
14
Total quality management & business excellence
14
International journal of services and operations management : IJSOM
13
Service business
13
International journal of productivity and quality management : IJPQM
11
Journal of hospitality marketing & management
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of services, economics and management
10
International journal of business excellence : IJBEX
9
International journal of production economics
8
International journal of quality & reliability management
8
International journal of services and operations management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Journal of service research : JSR
8
Journal of service theory and practice : JSTP
7
International journal of contemporary hospitality management
6
International journal of electronic marketing and retailing : IJEMR
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of strategic marketing
6
Human systems management : HSM
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Quality management journal : QMJ
5
Benchmarking : an international journal ; BIJ
4
European journal of operational research : EJOR
4
Global business review
4
International journal of business and globalisation : IJBG
4
International journal of business innovation and research : IJBIR
4
International journal of electronic customer relationship management : IJECRM
4
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ECONIS (ZBW)
705
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61
Understanding the
service
quality
and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar
;
Lima, Reshma Pervin
;
Mahmud, Md. Shahed
- In:
Global business review
22
(
2021
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
Saved in:
62
Relationship between
service
quality
, consumer values, satisfaction and loyalty : an empirical study of a shopping mall
Campos, Domingos Fernandes
;
Barros, Kelson Wagner da Silva
- In:
International journal of services and operations …
39
(
2021
)
4
,
pp. 541-562
Persistent link: https://www.econbiz.de/10012693067
Saved in:
63
Impact of factors affecting customer satisfaction in e-commerce among Indian consumers : an empirical study
Francis, Princy
;
Sudeep, S.
;
Kumar, Alok
- In:
International journal of Indian culture and business …
24
(
2021
)
1
,
pp. 81-102
Persistent link: https://www.econbiz.de/10012695828
Saved in:
64
Structuring a training-oriented high performance work system : a systematic review on frontline employees in the service sector
Mathias, Maria Augusta Siqueira
;
Fu, Na
;
Oliveira, …
- In:
Human resource development review
20
(
2021
)
4
,
pp. 399-435
Persistent link: https://www.econbiz.de/10012660551
Saved in:
65
Designing a user-centred public transportation services : an integrated quality service systems approach
Suzianti, Amalia
;
Nadhira Dhana Shafira
- In:
International journal of agile systems and management : …
14
(
2021
)
3
,
pp. 438-466
Persistent link: https://www.econbiz.de/10012668311
Saved in:
66
The effect of customer participation in service industry on encounter satisfaction by the development of relationship
Ahn, Jinwoo
;
Rho, Taeseok
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
1
,
pp. 94-120
Persistent link: https://www.econbiz.de/10012423203
Saved in:
67
The role of sacrifice and
service
quality
in the Indian restaurant industry
Kushwah, Prabhat Kumar Singh
;
Singh, Pankaj Kumar
- In:
International journal of business excellence : IJBEX
23
(
2021
)
2
,
pp. 153-170
Persistent link: https://www.econbiz.de/10012506643
Saved in:
68
Measuring the effectiveness of first service encounter in public transportation : an empirical investigation
Srivastava, Govind Nath
- In:
International journal of business innovation and …
24
(
2021
)
1
,
pp. 100-123
Persistent link: https://www.econbiz.de/10012507171
Saved in:
69
Quality-driven profitability analysis in service operations
Park, Jaehun
;
Lee, Byung Kwon
;
Lim, Sungmook
- In:
Journal of the Operational Research Society
72
(
2021
)
7
,
pp. 1578-1590
Persistent link: https://www.econbiz.de/10012609211
Saved in:
70
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
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