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~isPartOf:"Business process management journal"
~isPartOf:"CHE research paper"
~isPartOf:"International journal of pharmaceutical and healthcare marketing"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"NBER Working Paper"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Patients"
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Dienstleistungsqualität
Patienten
77
Patients
77
Hospital
38
Krankenhaus
38
Gesundheitsversorgung
32
Health care
32
Service quality
28
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22
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Qualitätsmanagement
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Krankenhauskosten
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Gravelle, Hugh
4
Gutacker, Nils
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Moscelli, Giuseppe
3
Siciliani, Luigi
3
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2
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1
Akbolat, Mahmut
1
Al Owad, Ali
1
AlShareef, Mohammed Abdullah
1
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1
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1
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1
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1
Bojke, Chris
1
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1
Cadet, Fabienne
1
Chalikias, Miltiadis
1
Chan, Carri
1
Chircu, Alina M.
1
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Fatema, Kaniz
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1
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1
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1
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1
Hashem, Tareq N.
1
Hiyassat, Mohammed
1
Holla, Alaka
1
Howard, Lindsey
1
Hromtseva, Olena
1
Ilkhanizadeh, Shiva
1
Iqbal, Muhammad Zahid
1
Islam, Mazharul
1
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Business process management journal
CHE research paper
International journal of pharmaceutical and healthcare marketing
International journal of productivity and quality management : IJPQM
NBER Working Paper
Health care management review : HCM review
33
Journal of health organization and management
21
Health marketing quarterly
17
Quality management journal : QMJ
14
The TQM journal : the international review of organizational improvement
14
Journal of health economics
9
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Health care management science
6
Health economics
6
International journal of hospitality management
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Production and operations management : an international journal of the Production and Operations Management Society
6
Health care management science : a new journal serving the international health care management community
5
International journal of pharmaceutical and healthcare marketing : IJPHM
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Total quality management & business excellence
5
Discussion paper series / IZA
4
Health economics review
4
Journal of business research : JBR
4
NBER working paper series
4
SpringerLink / Bücher
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Benchmarking : an international journal ; BIJ
3
International journal of production economics
3
International journal of production research
3
Journal of organizational behavior management
3
Public management review
3
Ruhr economic papers
3
Service business
3
Services marketing quarterly
3
Accounting and taxation review : A&TR
2
Administrative Sciences : open access journal
2
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ECONIS (ZBW)
28
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1
Empirical nexus of hospital brand gestalt, patient satisfaction and revisit intention
Mandagi, Deske W.
;
Rampen, Derby Chriestofle
; …
- In:
International journal of pharmaceutical and healthcare …
18
(
2024
)
2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10014550359
Saved in:
2
Service quality in health care : empathy as a double-edged sword in the physician-patient relationship
Cadet, Fabienne
;
Sainfort, François
- In:
International journal of pharmaceutical and healthcare …
17
(
2023
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10014336885
Saved in:
3
Why is India a popular destination for Bangladeshi medical tourists? : a study based on perceived justice by Bangladeshi patients
Nabi, Md. Noor Un
;
Khan, Sarif Mohammad
;
Misbauddin, S. M.
- In:
International journal of pharmaceutical and healthcare …
17
(
2023
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10014336914
Saved in:
4
Attracting a geographically diverse patient base : who is willing to travel for hospital care?
Thornton, Michele
;
Howard, Lindsey
;
Martin, William
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 561-578
Persistent link: https://www.econbiz.de/10014336851
Saved in:
5
Patient engagement behaviors in hospitals : the role of word of mouth and patient helping behaviors
Fattahi, Majid
;
Farzin, Milad
;
Sadeghi, Marzie
; …
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
4
,
pp. 606-623
Persistent link: https://www.econbiz.de/10014336855
Saved in:
6
Process maturity and patient orientation in times of a health system reform
Bogodistov, Yevgen
;
Moormann, Jürgen
;
Sibbel, Rainer
; …
- In:
Business process management journal
28
(
2022
)
1
,
pp. 258-272
Persistent link: https://www.econbiz.de/10013162267
Saved in:
7
A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP
Golrizgashti, Seyedehfatemeh
;
Keshmiri, Mehrdad
; …
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 384-404
Persistent link: https://www.econbiz.de/10013448956
Saved in:
8
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
9
Perceived quality factors that discriminate parents of orthodontic patients according to their satisfaction
Souki, Gustavo Quiroga
;
Ávila, Juliana Meire Silva de
; …
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
2
,
pp. 297-315
Persistent link: https://www.econbiz.de/10013343588
Saved in:
10
Effect of relationship marketing on hospital loyalty : the mediating role of patient satisfaction
Yıldırım, Yonca
;
Amarat, Mustafa
;
Akbolat, Mahmut
- In:
International journal of pharmaceutical and healthcare …
16
(
2022
)
3
,
pp. 337-353
Persistent link: https://www.econbiz.de/10013343591
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