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~isPartOf:"Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)"
~isPartOf:"Journal of retailing and consumer services"
~type_genre:"Aufsatz in Zeitschrift"
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Services marketing
29
Dienstleistungsmarketing
28
Beziehungsmarketing
11
Relationship marketing
11
Consumer behaviour
10
Konsumentenverhalten
10
Customer satisfaction
8
Dienstleistungsqualität
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Brand image
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2000-2008
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
Journal of retailing and consumer services
The journal of services marketing
50
Services marketing quarterly
31
Journal of the Academy of Marketing Science
21
European journal of marketing : EJM
20
Journal of service research : JSR
20
Journal of service management
19
Industrial marketing management : the international journal for industrial and high-tech firms
17
Journal of business research : JBR
12
The service industries journal
12
International journal of contemporary hospitality management
11
International journal of hospitality management
11
Managing service quality : MSQ ; an international journal
11
Health marketing quarterly
9
Marketing theory
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Jahrbuch der Absatz- und Verbrauchsforschung
8
International journal of quality and service sciences
7
Journal of hospitality marketing & management
7
Journal of travel and tourism marketing
7
Die Betriebswirtschaft : DBW
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Public management review
6
The international journal of bank marketing : IJBM
6
The journal of business & industrial marketing
6
Journal of service research
5
Management decision : MD
5
Marketing : ZFP ; journal of research and management
5
The journal of brand management : an international journal
5
European journal of marketing
4
International journal of services and operations management
4
Journal of global marketing
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Journal of strategic marketing
4
Marketing intelligence & planning
4
South Asian journal of management : SAJM
4
The marketing review
4
Tourism management : research, policies, practice
4
International journal of services and operations management : IJSOM
3
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ECONIS (ZBW)
29
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1
Importance of offline service quality in building loyalty of OC service brand
Park, Joonyong
;
Kim, Renee B.
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013169688
Saved in:
2
Consumer response to service brand physical elements : using a semantic priming task to explore implicit understanding of service brand meaning
Belboula, Imène
;
Ackermann, Claire-Lise
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012581856
Saved in:
3
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
4
Robotic service quality : scale development and validation
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
Saved in:
5
Brand hate and non-repurchase intention : a service context perspective in a cross-channel setting
Curina, Ilaria
;
Francioni, Barbara
;
Hegner, Sabrina
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238345
Saved in:
6
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
7
Transformative service research and service dominant logic : quo Vaditis?
Kuppelwieser, Volker
;
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
28
(
2016
),
pp. 91-98
Persistent link: https://www.econbiz.de/10011434091
Saved in:
8
Quality, value? – Insights into medical tourists' attitudes and behaviors
Prajitmutita, Lyn Manassannan
;
Perényi, Áron
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 207-216
Persistent link: https://www.econbiz.de/10011528661
Saved in:
9
Perceptions of others, mindfulness, and brand experience in retail service setting
Ngo, Liem Viet
;
Northey, Gavin
;
Duffy, Sarah
;
Hoang Thi …
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 43-52
Persistent link: https://www.econbiz.de/10011598567
Saved in:
10
An Indian customer surrounding 7P's of service marketing
Kushwaha, G. S.
;
Agrawal, Shiv Ratan
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 85-95
Persistent link: https://www.econbiz.de/10010468494
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