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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of quality and service sciences"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Online-Handel"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Online-Handel
Dienstleistungsqualität
148
Service quality
146
Kundenzufriedenheit
79
Customer satisfaction
78
Konsumentenverhalten
50
Beziehungsmarketing
38
Relationship marketing
38
Quality management
33
Qualitätsmanagement
33
Beschwerdemanagement
17
Complaint management
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Customer service
13
Kundenservice
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Dienstleistungssektor
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Krankenhaus
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Service industry
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Emotion
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Arbeitszufriedenheit
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Job satisfaction
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Kundenintegration
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52
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Balaji, M. S.
2
Dagger, Tracey S.
2
Dean, David
2
Abdirad, Maryam
1
Ahasanul Haque
1
Al-Kilani, Mohammad Hani
1
Amorim, Marlene
1
Anselmsson, Johan
1
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1
Arun Kumar Tarofder
1
Astrini, Nidya Judhi
1
Azam, S. M. Ferdous
1
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1
Babakus, Emin
1
Bakti, I Gede Mahatma Yuda
1
Barrutia, José M.
1
Basu, Debarati
1
Biswas, Abhijeet
1
Boon-itt, Sakun
1
Bouranta, Nancy
1
Brown, Mark R.
1
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1
El Hedhli, Kamel
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1
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European journal of marketing : EJM
International journal of quality and service sciences
Journal of retailing and consumer services
237
International journal of hospitality management
200
Journal of business research : JBR
118
The journal of services marketing
108
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
The service industries journal
72
Journal of travel and tourism marketing
65
Services marketing quarterly
65
Journal of service research : JSR
50
Cogent business & management
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Service business
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Journal of service management
35
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
30
SpringerLink / Bücher
29
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
International journal of electronic marketing and retailing : IJEMR
24
International journal of quality & reliability management
24
Journal of retailing
24
Managing service quality : MSQ ; an international journal
24
The TQM journal : the international review of organizational improvement
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of internet commerce
22
Journal of service research
22
Journal of the Academy of Marketing Science
22
Total quality management & business excellence
22
Journal of strategic marketing
21
Beiträge zur Hochschulpolitik
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
International journal of business information systems : IJBIS
19
International journal of retail & distribution management
19
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ECONIS (ZBW)
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1
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
2
The relationship between service quality of banking kiosk and customer satisfaction : the moderating role of technology readiness
Nguyen Hong Quan
;
Quynh Huong Nguyen
;
Phuong Thao Tran
; …
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432483
Saved in:
3
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
Saved in:
4
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
5
Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
Saved in:
6
After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence
Verma, Pranay
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 595-614
Persistent link: https://www.econbiz.de/10013454244
Saved in:
7
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
8
Corporate image as an enabler of customer retention
Leong, Vai Shiem
;
Diyana Maslina Hj Ahady
;
Nazlida Muhamad
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 486-503
Persistent link: https://www.econbiz.de/10013361627
Saved in:
9
Customer reciprocity in greening : the role of service quality
Basu, Debarati
;
Chakraborty, Kamalika
;
Mitra, Shabana
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 238-257
Persistent link: https://www.econbiz.de/10013330613
Saved in:
10
Examining the impact of E-supply chain on service quality and customer satisfaction : a case study
Abdirad, Maryam
;
Krishnan, Krishna K.
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 274-290
Persistent link: https://www.econbiz.de/10013330617
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