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~isPartOf:"Health care management review : HCM review"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"NBER Working Paper"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Customer satisfaction"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Patients"
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Customer satisfaction
Kundenzufriedenheit
Patienten
131
Patients
131
Hospital
91
Krankenhaus
91
Gesundheitsversorgung
69
Health care
69
Dienstleistungsqualität
56
Service quality
56
Gesundheitswesen
31
Health care system
31
Physicians
18
Ärzte
18
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Qualitätsmanagement
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patient satisfaction
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appointment scheduling
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E-health
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Arbeitszufriedenheit
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Basisgesundheitsversorgung
7
Hospital financing
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Job satisfaction
7
Krankenhausfinanzierung
7
Nursing profession
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Pflegeberufe
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Menachemi, Nir
4
Kazley, Abby Swanson
3
Di Pietro, Laura
2
Diana, Mark L.
2
Ford, Eric W.
2
Guglielmetti Mugion, Roberta
2
Mazurenko, Olena
2
Raharjo, Hendry
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Williams, Eric S.
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1
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Bashir, Irfan
1
Başgöze, Pınar
1
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1
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1
Buk, Tuba Bozaykut
1
Carabetta, Shannon
1
Chamorro, Antonio
1
Chang, Hou-tai
1
Chien, Alyna T.
1
Cichy, Patrick
1
Cronenwett, Jack
1
Dahlgaard-Park, Su Mi
1
De, Kalyan Kumar
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Fiakpa, Ernest Afene
1
Fisher, Josephine
1
Foege, J. Nils
1
Ford, Eric
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Foster, Tina C.
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Freeman, Richard
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Godfrey, Marjorie
1
Hannen, Julian
1
Harle, Christopher A.
1
Hoff, Timothy
1
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Health care management review : HCM review
International journal of quality and service sciences
NBER Working Paper
Production and operations management : an international journal of the Production and Operations Management Society
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Health marketing quarterly
15
Quality management journal : QMJ
9
Journal of health organization and management
7
International journal of pharmaceutical and healthcare marketing
6
International journal of productivity and quality management : IJPQM
6
International journal of quality & reliability management
6
International journal of pharmaceutical and healthcare marketing : IJPHM
5
WINEG Wissen
5
Journal of business research : JBR
4
The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence
4
Benchmarking : an international journal ; BIJ
3
Cogent business & management
3
International journal of hospitality management
3
International journal of services and operations management
3
Journal of industrial engineering and management : JIEM
3
Accounting and taxation review : A&TR
2
Benchmarking: An International Journal
2
International Journal of Islamic and Middle Eastern Finance and Management
2
International journal of consumer studies
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production economics
2
International journal of production research
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
International review on public and non-profit marketing
2
Journal of hospital marketing & public relations
2
Journal of operations management
2
Journal of retailing and consumer services
2
Journal of travel and tourism marketing
2
Omega : the international journal of management science
2
Qualitative Marktforschung : Konzepte - Methoden - Analysen
2
Services marketing quarterly
2
Socio-economic planning sciences : the international journal of public sector decision-making
2
Technological forecasting & social change : an international journal
2
Wismarer Schriften zu Management und Recht
2
1st Undergraduate Research Symposium 2017, Faculty of Management Studies, Rajarata University of Sri Lanka
1
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ECONIS (ZBW)
27
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1
Factors associated with patient trust in their clinicians : results from the Healthy Work Place study
Khullar, Dhruv
;
Prasad, Kriti
;
Neprash, Hannah
;
Poplau, Sara
- In:
Health care management review : HCM review
47
(
2022
)
4
,
pp. 289-296
Persistent link: https://www.econbiz.de/10013411895
Saved in:
2
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
3
How teams impact patient satisfaction : a review of the empirical literature
Hoff, Timothy
;
Prout, Kathryn
;
Carabetta, Shannon
- In:
Health care management review : HCM review
46
(
2021
)
1
,
pp. 75-85
Persistent link: https://www.econbiz.de/10012520520
Saved in:
4
Impact of relational coordination on staff and patient outcomes in outpatient surgical clinics
Gittell, Jody Hoffer
;
Logan, Caroline
;
Cronenwett, Jack
; …
- In:
Health care management review : HCM review
45
(
2020
)
1
,
pp. 12-20
Persistent link: https://www.econbiz.de/10012157697
Saved in:
5
Examination of the relationship between management and clinician perception of patient safety climate and patient satisfaction
Mazurenko, Olena
;
Richter, Jason
;
Kazley, Abby Swanson
; …
- In:
Health care management review : HCM review
44
(
2019
)
1
,
pp. 79-89
Persistent link: https://www.econbiz.de/10011982157
Saved in:
6
Giving voice to all patients : on patients at the margins and their intention and perceived ability to complain
Salge, Torsten Oliver
;
Antons, David
;
Cichy, Patrick
; …
- In:
Health care management review : HCM review
43
(
2018
)
2
,
pp. 126-137
Persistent link: https://www.econbiz.de/10011845638
Saved in:
7
Team dynamics, clinical work satisfaction, and patient care coordination between primary care providers : a mixed methods study
Song, Hummy
;
Ryan, Molly
;
Tendulkar, Shalini
;
Fisher, …
- In:
Health care management review : HCM review
42
(
2017
)
1
,
pp. 28-41
Persistent link: https://www.econbiz.de/10011632119
Saved in:
8
Evaluating the link between human resource management decisions and patient satisfaction with quality of care
Oppel, Eva-Maria
;
Winter, Vera
;
Schreyögg, Jonas
- In:
Health care management review : HCM review
42
(
2017
)
1
,
pp. 53-64
Persistent link: https://www.econbiz.de/10011632124
Saved in:
9
Patient experience and hospital profitability : is there a link?
Richter, Jason P.
;
Muhlestein, David B.
- In:
Health care management review : HCM review
42
(
2017
)
3
,
pp. 247-257
Persistent link: https://www.econbiz.de/10011717201
Saved in:
10
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
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