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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Product reliability, maintainability, and supportability handbook"
~subject:"Health care"
~subject:"Product quality"
~subject:"Relationship marketing"
~subject:"Service quality"
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Health care
Product quality
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Quality management
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Qualitätsmanagement
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Produktqualität
15
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13
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13
Innovation
12
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10
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10
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10
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Industrial marketing management : the international journal for industrial and high-tech firms
Product reliability, maintainability, and supportability handbook
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
127
The TQM journal : the international review of organizational improvement
101
International journal of quality & reliability management
89
International journal of production research
88
International journal of productivity and quality management : IJPQM
86
International journal of production economics
65
Total quality management & business excellence
59
Quality management journal : QMJ
56
European journal of operational research : EJOR
39
International journal of quality and service sciences
38
Health care management review : HCM review
37
International journal of services and operations management
32
Journal of health organization and management
29
International journal of six sigma and competitive advantage : IJSSCA
27
Benchmarking : an international journal ; BIJ
21
Amfiteatru economic : an economic and business research periodical
20
Auditing : a journal of practice & theory
20
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
20
Journal of retailing and consumer services
18
European research studies
17
Cogent business & management
16
Production and operations management : an international journal of the Production and Operations Management Society
16
Journal of air transport management
15
The service industries journal
15
International journal of contemporary hospitality management
14
International journal of quality and innovation
14
Journal of business research : JBR
14
Managing service quality : MSQ ; an international journal
14
Business process management journal
13
Europäische Hochschulschriften / 5
13
Gabler Edition Wissenschaft
13
International journal of business information systems : IJBIS
13
Management science : journal of the Institute for Operations Research and the Management Sciences
13
Service business
13
SpringerLink / Bücher
13
Benchmarking : an international journal
12
Manufacturing & service operations management : M & SOM
12
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ECONIS (ZBW)
25
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1
Customer identification : the missing link between relationship quality and supplier performance
Mohan, Mayoor
;
Nyadzayo, Munyaradzi W.
;
Casidy, Riza
- In:
Industrial marketing management : the international …
97
(
2021
),
pp. 220-232
Persistent link: https://www.econbiz.de/10013206320
Saved in:
2
Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
Saved in:
3
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
4
Positioning through B2B carrier signals : understanding how service quality is communicated via websites
Williams, Zachary
;
Lueg, Jason E.
;
Hancock, Tyler
; …
- In:
Industrial marketing management : the international …
81
(
2019
),
pp. 54-64
Persistent link: https://www.econbiz.de/10012107680
Saved in:
5
Flexibility and quality in logistics and relationships
Yu, Kangkang
;
Cadeaux, Jack
;
Song, Hua
- In:
Industrial marketing management : the international …
62
(
2017
),
pp. 211-225
Persistent link: https://www.econbiz.de/10011707139
Saved in:
6
Managing service quality in high customer contact B2B services across domestic and international markets
Pomirleanu, Nadia
;
Mariadoss, Babu John
;
Chennamaneni, …
- In:
Industrial marketing management : the international …
55
(
2016
),
pp. 131-143
Persistent link: https://www.econbiz.de/10011503639
Saved in:
7
Power shifts and relationship quality improvement of producer-retailer green channel dyads under government intervention
Sheu, Jiuh Biing
- In:
Industrial marketing management : the international …
50
(
2015
),
pp. 97-116
Persistent link: https://www.econbiz.de/10011411710
Saved in:
8
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
9
A framework of brand value in B2B markets : the contributing role of functional and emotional components
Leek, Sheena
;
Christodoulides, George
- In:
Industrial marketing management : the international …
41
(
2012
)
1
,
pp. 106-114
Persistent link: https://www.econbiz.de/10009513210
Saved in:
10
Customer value creation : a journey in the search of excellence
Geraerdts, Rob
- In:
Industrial marketing management : the international …
41
(
2012
)
1
,
pp. 11-12
Persistent link: https://www.econbiz.de/10009513232
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