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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~subject:"Dienstleistungsqualität"
~subject:"Germany"
~subject:"Theorie"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Germany
Theorie
Beziehungsmarketing
406
Relationship marketing
406
Lieferantenmanagement
213
Supplier relationship management
213
B-to-B-Marketing
157
Business-to-business marketing
157
Consumer behaviour
58
Konsumentenverhalten
58
Customer value
51
Kundenwert
51
Marketing management
50
Marketingmanagement
50
Salespeople
50
Verkaufspersonal
50
Selling
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Verkauf
40
Betriebliche Wertschöpfung
36
Customer integration
36
Customer satisfaction
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Kundenintegration
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Kundenzufriedenheit
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Social Web
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Social web
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Value creation
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Firm performance
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Unternehmenserfolg
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Business network
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Unternehmensnetzwerk
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Brand management
29
Confidence
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Markenführung
29
Vertrauen
29
Service quality
25
Internet marketing
24
Online-Marketing
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22
E-commerce
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Arslanagic-Kalajdzic, Maja
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1
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1
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1
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Kar, Arpan Kumar
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of retailing and consumer services
184
SpringerLink / Bücher
119
International journal of hospitality management
117
Journal of business research : JBR
116
The journal of services marketing
100
Gabler Edition Wissenschaft
87
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of hospitality marketing & management
54
Journal of service research : JSR
51
Services marketing quarterly
51
Springer eBook Collection / Business and Economics
49
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
46
Service business
42
European journal of operational research : EJOR
39
Journal of service management
39
Europäische Hochschulschriften / 5
33
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
30
Journal of the Academy of Marketing Science
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
28
The international journal of bank marketing : IJBM
28
Journal of strategic marketing
26
Jahrbuch der Absatz- und Verbrauchsforschung
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
24
Handelsforschung
23
Journal of marketing
23
Marketing intelligence & planning
23
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
23
Journal of air transport management
22
Journal of business economics : JBE
22
Managing service quality : MSQ ; an international journal
22
Die Bank
21
International journal of services and operations management
21
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ECONIS (ZBW)
31
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1
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
2
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
3
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing service companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
4
What impacts customer experience for B2B enterprises on using AI-enabled chatbots? : insights from Big data analytics
Kushwaha, Amit Kumar
;
Kumar, Prashant
;
Kar, Arpan Kumar
- In:
Industrial marketing management : the international …
98
(
2021
),
pp. 207-221
Persistent link: https://www.econbiz.de/10013206362
Saved in:
5
Understanding the role of service innovation behavior on business customer performance and loyalty
Woo, Heeseok
;
Kim, Sang Jin
;
Wang, Huanzhang
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 41-51
Persistent link: https://www.econbiz.de/10012501935
Saved in:
6
Reconceptualizing integration quality dynamics for omnichannel marketing
Hossain, Tasnim M. Taufique
;
Akter, Shahriar
;
Uraiporn, …
- In:
Industrial marketing management : the international …
87
(
2020
),
pp. 225-241
Persistent link: https://www.econbiz.de/10012285178
Saved in:
7
The power of emotional value : moderating customer orientation effect in professional business services relationships
Arslanagic-Kalajdzic, Maja
;
Kadic-Maglajlic, Selma
; …
- In:
Industrial marketing management : the international …
88
(
2020
),
pp. 12-21
Persistent link: https://www.econbiz.de/10012285225
Saved in:
8
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
9
Evolution of service-dominant logic : towards a paradigm and metatheory of the market and value cocreation?
Brodie, Roderick J.
;
Löbler, Helge
;
Fehrer, Julia
- In:
Industrial marketing management : the international …
79
(
2019
),
pp. 3-12
Persistent link: https://www.econbiz.de/10012064149
Saved in:
10
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
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