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~isPartOf:"International journal of business and economics"
~isPartOf:"International journal of production economics"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
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Beziehungsmarketing
Customer satisfaction
Customer service
21
Kundenservice
21
Kundenzufriedenheit
13
Dienstleistungsqualität
11
Relationship marketing
11
Service quality
11
Consumer behaviour
7
Konsumentenverhalten
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Lieferkette
5
Supply chain
5
customer service
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Beschwerdemanagement
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Complaint management
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Lieferantenmanagement
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Cable television
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Hotel industry
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marketing
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16
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Kurata, Hisashi
2
Nam, Seong-hyun
2
Bish, Rachael
1
Cai, Gangshu
1
Chan, Auston
1
Chan, Ya-hui
1
Chen, Jing
1
Chen, Po-Ju
1
Chen, Xiangfeng
1
Cheng, T. C. E.
1
Chiang, Wen-chyuan
1
Guan, Xinhua
1
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1
Hanukov, Gabi
1
Lee, Peter K. C.
1
Lei, Yongqin
1
Li, Dan
1
Lin, Shu-ping
1
Mena, Miguela
1
Shelby, Lori
1
Sheu, Chwen
1
Shih, Hui-Wen
1
Sweet, Tia
1
Weerapon Thongma
1
Xing, Wan
1
Xu, Xiaojing
1
Yang, Chenlung
1
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International journal of business and economics
International journal of production economics
The journal of services marketing
59
Journal of retailing and consumer services
55
International journal of hospitality management
49
Journal of business research : JBR
49
Journal of service research : JSR
24
The service industries journal
23
Journal of service research
22
International journal of contemporary hospitality management
16
Journal of service theory and practice
15
Journal of hospitality marketing & management
13
Journal of service theory and practice : JSTP
13
Services marketing quarterly
13
SpringerLink / Bücher
13
Journal of service management
12
Managing service quality : MSQ ; an international journal
12
Service business
12
Journal of retailing
11
International journal of services and operations management
10
Psychology & marketing
10
The TQM journal : the international review of organizational improvement
10
Journal of marketing
9
Journal of the Academy of Marketing Science
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
European research studies
8
International journal of quality and service sciences
8
European journal of marketing
7
European journal of marketing : EJM
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services, economics and management
7
Journal of air transport management
7
The Cornell hospitality quarterly
7
Business horizons
6
Gabler Edition Wissenschaft
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
6
Marketing : ZFP ; journal of research and management
6
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ECONIS (ZBW)
16
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1
A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi
- In:
International journal of production economics
244
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
Saved in:
2
Managing customer returns strategy with the option of selling returned products
Xing, Wan
;
Li, Dan
;
Chen, Jing
;
Lei, Yongqin
- In:
International journal of production economics
230
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012388481
Saved in:
3
Getting back to basics with modern technology : accuracy, timeliness, and customer service
Shelby, Lori
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 201-204
Persistent link: https://www.econbiz.de/10011971493
Saved in:
4
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
5
My Soul Shoe* store story : poor product repair and customer service experience
Sweet, Tia
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 233-239
Persistent link: https://www.econbiz.de/10011971511
Saved in:
6
Hotel shuttle service fails to get the customer to the airport on time
Weerapon Thongma
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 241-247
Persistent link: https://www.econbiz.de/10011971515
Saved in:
7
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
8
Don't bug me! : service recovery for cockroach sighting in hotel food services
Shih, Hui-Wen
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 295-301
Persistent link: https://www.econbiz.de/10011973060
Saved in:
9
Right about student rights?
Chan, Auston
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 307-312
Persistent link: https://www.econbiz.de/10011973062
Saved in:
10
Cable me not
Haberern, Lauren
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10011974039
Saved in:
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