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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"Journal of service management"
~isPartOf:"The journal of services marketing"
~subject:"Emotion"
~subject:"Kundenzufriedenheit"
~subject:"Service industry"
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Search: "Consumer behaviour"
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Emotion
Kundenzufriedenheit
Service industry
Consumer behaviour
533
Konsumentenverhalten
532
Beziehungsmarketing
209
Relationship marketing
209
Customer satisfaction
173
Dienstleistungsqualität
160
Service quality
160
Online retailing
109
Online-Handel
109
Social Web
68
Social web
68
Einzelhandel
60
Internet marketing
60
Online-Marketing
60
Retail trade
60
E-commerce
58
Electronic Commerce
58
Brand management
52
Markenführung
52
Viral marketing
51
Virales Marketing
51
Customer service
42
Kundenservice
42
Dienstleistungssektor
41
Brand image
36
Markenimage
36
USA
36
United States
34
Confidence
32
Vertrauen
32
Beschwerdemanagement
29
Complaint management
29
Customer experience
28
Customer integration
28
Kundenintegration
28
Satisfaction
25
Services
23
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Undetermined
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225
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226
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226
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1
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English
226
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Aksoy, Lerzan
6
Klaus, Philipp
5
Mattila, Anna S.
5
Buoye, Alexander
4
Keiningham, Timothy
4
Alkire, Linda
3
Harris, Lloyd C.
3
Lariviere, Bart
3
Sharma, Piyush
3
Wirtz, Jochen
3
Al Khasawneh, Mohammad Hamdi
2
Bajpai, Naval
2
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bloemer, Johanna M.
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Burton, Jamie
2
Cooil, Bruce
2
Edvardsson, Bo
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Ha, Young
2
Hillebrand, Bas
2
Im, Hyunjoo
2
Joosten, Herm
2
Kandampully, Jay
2
Kim, Jong Min
2
Koku, Paul Sergius
2
Lin, Ingrid Y.
2
Madupalli, Ramana Kumar
2
Malthouse, Edward C.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palmer, Adrian
2
Poddar, Amit
2
Rosenbaum, Mark
2
Seger-Guttmann, Tali
2
Sparks, Beverley
2
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Published in...
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International journal of electronic marketing and retailing : IJEMR
Journal of service management
The journal of services marketing
Journal of retailing and consumer services
434
Journal of business research : JBR
296
International journal of hospitality management
232
Journal of hospitality marketing & management
110
Journal of travel and tourism marketing
104
Psychology & marketing
99
International journal of contemporary hospitality management
93
Tourism management : research, policies, practice
86
Cogent business & management
84
The service industries journal
80
Asia Pacific journal of marketing and logistics
66
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
65
Services marketing quarterly
65
Journal of consumer research : JCR ; an interdisciplinary bimonthly
61
European journal of marketing : EJM
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Journal of service research : JSR
53
The journal of brand management : an international journal
53
International journal of consumer studies
50
Journal of strategic marketing
48
Service business
48
The journal of product & brand management
48
Tourism management perspectives : TMP
47
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
44
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
42
The international review of retail, distribution and consumer research
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of the Academy of Marketing Science
37
Marketing letters : a journal of research in marketing
37
The international journal of bank marketing : IJBM
37
European journal of marketing
35
Marketing intelligence & planning
34
International journal of retail & distribution management
33
International journal of retail and distribution management
33
Journal of retailing
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
Journal of Islamic marketing
31
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ECONIS (ZBW)
226
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1
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10
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226
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date (oldest first)
1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
The role of information for the customer journey in mobile food ordering apps
Rita, Paulo
;
Eiriz, Vasco
;
Conde, Beatriz
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 574-591
Persistent link: https://www.econbiz.de/10014276932
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
5
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
6
Malls designed for inclusion? : emotional experience of irritating aspects of the mallscape that distance consumers with disabilities
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
;
Mitchell, Vincent-Wayne
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 344-368
Persistent link: https://www.econbiz.de/10014516048
Saved in:
7
Shaping brand attitudes through sustainability practices : a TSR approach
Jagani, Sandeep
;
Saboorideilami, Vafa
;
Tarannum, Saraf
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 369-382
Persistent link: https://www.econbiz.de/10014516054
Saved in:
8
Stimulators of impulse buying behaviour : an analysis of Pakistan's readymade garment buyers
Nawaz, Nainan
;
Rehman, Hina
;
Kashif, Sadaf
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 202-224
Persistent link: https://www.econbiz.de/10014310011
Saved in:
9
The effects of employee behavior in sustainable service organizations
Disse, Isabel Kittyma
;
Becker-Özcamlica, Hürrem
- In:
The journal of services marketing
36
(
2022
)
8
,
pp. 1095-1105
Persistent link: https://www.econbiz.de/10013410803
Saved in:
10
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
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