//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Bank"
~subject:"Service quality"
~subject:"United States"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Beziehungsmarketing"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Bank
Service quality
United States
Beziehungsmarketing
378
Relationship marketing
378
Consumer behaviour
215
Konsumentenverhalten
215
Customer satisfaction
182
Kundenzufriedenheit
182
Dienstleistungsqualität
164
Hotel industry
86
Hotellerie
86
Gastronomie
65
Restaurant industry
65
Customer service
57
Kundenservice
57
Brand management
52
Markenführung
52
Emotion
49
Brand image
43
Markenimage
43
Customer integration
42
Kundenintegration
42
Beschwerdemanagement
38
Complaint management
38
Arbeitsverhalten
27
Work behaviour
27
Customer value
26
Kundenwert
26
Satisfaction
25
USA
25
Loyalty
24
Confidence
23
Vertrauen
23
Betriebliche Wertschöpfung
21
Social Web
21
Social web
21
Value creation
21
Arbeitszufriedenheit
19
Job satisfaction
19
Tourism employees
18
more ...
less ...
Online availability
All
Undetermined
128
Free
5
Type of publication
All
Article
181
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
183
Aufsatz in Zeitschrift
183
Aufsatzsammlung
1
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
183
Author
All
Jang, Soocheong
7
Mattila, Anna S.
6
Han, Heesup
5
Prentice, Catherine
4
Qu, Hailin
4
Torres, Edwin N.
4
Wong, IpKin Anthony
4
DiPietro, Robin B.
3
Ha, Jooyeon
3
Hyun, Sunghyup Sean
3
Plewa, Carolin
3
Sweeney, Jillian C.
3
Tanford, Sarah
3
Becker, Jan U.
2
Brady, Michael K.
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Chen, Tom
2
Cheng, Bao
2
Conduit, Jodie
2
Grégoire, Yany
2
Hanks, Lydia
2
Hollebeek, Linda D.
2
Huey Chern Boo
2
Kim, Haemi
2
Kim, Wansoo
2
King, Ceridwyn
2
Lai, Ivan K. W.
2
Lee, Lindsey
2
Lehto, Xinran Y.
2
Lemon, Katherine N.
2
Li, Shuhao
2
Line, Nathaniel D.
2
Liu, Canmian
2
Lu, Lu
2
Madera, Juan M.
2
McColl-Kennedy, Janet R.
2
Melián-González, Santiago
2
Ostrom, Amy L.
2
Raab, Carola
2
more ...
less ...
Published in...
All
International journal of hospitality management
Journal of service research
Journal of service theory and practice : JSTP
Journal of retailing and consumer services
195
Journal of business research : JBR
128
The journal of services marketing
113
The service industries journal
86
Services marketing quarterly
60
Journal of service research : JSR
58
Journal of hospitality marketing & management
57
The international journal of bank marketing : IJBM
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of travel and tourism marketing
50
International journal of contemporary hospitality management
48
Service business
43
Industrial marketing management : the international journal for industrial and high-tech firms
41
Journal of service management
40
International journal of electronic customer relationship management : IJECRM
35
Journal of strategic marketing
35
Journal of the Academy of Marketing Science
34
Cogent business & management
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
31
Journal of marketing
27
Journal of financial services marketing : JFSM
26
Psychology & marketing
26
Marketing intelligence & planning
25
International journal of quality and service sciences
24
International journal of services and operations management
24
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
24
Managing service quality : MSQ ; an international journal
24
Asia Pacific journal of marketing and logistics
23
The journal of business & industrial marketing
22
Total quality management & business excellence
22
European journal of marketing : EJM
21
Journal of air transport management
21
International journal of services, economics and management
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
19
International journal of business innovation and research
18
more ...
less ...
Source
All
ECONIS (ZBW)
183
Showing
1
-
10
of
183
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
4
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
5
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
6
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
7
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
8
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
9
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
10
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->