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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research"
~subject:"Bank"
~subject:"Konsumentenverhalten"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Bank
Konsumentenverhalten
Service quality
Beziehungsmarketing
339
Relationship marketing
339
Consumer behaviour
192
Customer satisfaction
164
Kundenzufriedenheit
164
Dienstleistungsqualität
148
Hotel industry
85
Hotellerie
85
Gastronomie
65
Restaurant industry
65
Customer service
47
Kundenservice
47
Brand management
44
Markenführung
44
Emotion
40
Brand image
38
Markenimage
38
Beschwerdemanagement
35
Complaint management
35
Customer integration
33
Kundenintegration
33
Arbeitsverhalten
24
Satisfaction
24
Work behaviour
24
Customer value
23
Kundenwert
23
USA
23
United States
23
Confidence
22
Vertrauen
22
Loyalty
21
Tourism employees
18
Tourismusberufe
18
Arbeitszufriedenheit
17
Job satisfaction
17
Hospitality industry
16
Betriebliche Wertschöpfung
15
Brand
15
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7
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Article
248
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1
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249
Aufsatz in Zeitschrift
249
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1
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English
249
Author
All
Han, Heesup
15
Mattila, Anna S.
10
Jang, Soocheong
8
Qu, Hailin
6
Wong, IpKin Anthony
6
Hyun, Sunghyup Sean
5
Ahn, Jiseon
4
Kim, Wansoo
4
Prentice, Catherine
4
So, Kevin Kam Fung
4
Torres, Edwin N.
4
Back, Ki-Joon
3
Bai, Billy
3
Busser, James A.
3
DiPietro, Robin B.
3
Gao, Yixing
3
Hwang, Jinsoo
3
Im, Jinyoung
3
Lee, Choong-Ki
3
Lemon, Katherine N.
3
Lu, Lu
3
McColl-Kennedy, Janet R.
3
Ryu, Kisang
3
Shulga, Lenna V.
3
Song, Hak-jun
3
Tanford, Sarah
3
Wei, Wei
3
Xu, Xun
3
Yu, Jongsik
3
Becker, Jan U.
2
Bonfanti, Angelo
2
Brady, Michael K.
2
Bulchand-Gidumal, Jacques
2
Cheng, Bao
2
Chua, Bee-Lia
2
Flavián Blanco, Carlos
2
Gamage, Thilini Chathurika
2
Gil Saura, Irene
2
Groth, Markus
2
Grégoire, Yany
2
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Published in...
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International journal of hospitality management
Journal of service research
Journal of retailing and consumer services
497
Journal of business research : JBR
396
The journal of services marketing
155
The service industries journal
113
The journal of product & brand management
97
Journal of hospitality marketing & management
90
International journal of contemporary hospitality management
88
Journal of the Academy of Marketing Science
86
Journal of travel and tourism marketing
85
The journal of brand management : an international journal
84
Cogent business & management
81
Journal of strategic marketing
80
Psychology & marketing
79
Asia Pacific journal of marketing and logistics
77
Industrial marketing management : the international journal for industrial and high-tech firms
77
Journal of service management
73
Journal of retailing
70
Journal of service research : JSR
69
The international journal of bank marketing : IJBM
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Services marketing quarterly
66
Tourism management : research, policies, practice
64
Service business
63
Journal of marketing
61
Marketing intelligence & planning
60
European journal of marketing : EJM
59
The international review of retail, distribution and consumer research
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of electronic customer relationship management : IJECRM
53
International journal of retail & distribution management
52
SpringerLink / Bücher
49
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
47
International journal of internet marketing and advertising : IJIMA
45
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
44
International journal of retail and distribution management
44
International journal of electronic marketing and retailing : IJEMR
39
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
39
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ECONIS (ZBW)
249
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
4
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
5
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
6
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
7
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
8
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
9
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
10
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
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