//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~subject:"Gastgewerbe"
~subject:"Hotel industry"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Services management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Gastgewerbe
Hotel industry
Dienstleistungsmanagement
29
Service management
29
Hotellerie
16
Dienstleistungsqualität
11
Service quality
11
Hospitality industry
10
Customer satisfaction
9
Kundenzufriedenheit
9
Customer service
5
Kundenservice
5
Tourism industry
5
Tourismuswirtschaft
5
Führungskräfte
4
Gambling
4
Glücksspiel
4
Managers
4
USA
4
United States
4
Beziehungsmarketing
3
Hospital
3
Krankenhaus
3
Relationship marketing
3
Arbeitsverhalten
2
China
2
Consumer behaviour
2
Corporate culture
2
Dienstleistungsmarketing
2
Firm performance
2
Gastronomie
2
Gender
2
Geschlecht
2
Konsumentenverhalten
2
Quality management
2
Qualitätsmanagement
2
Restaurant industry
2
Service encounter
2
Services marketing
2
Strategic management
2
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
22
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
23
Aufsatz in Zeitschrift
23
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Sammelwerk
1
Language
All
English
23
Author
All
Mattila, Anna S.
2
Alcántara-Alcover, Enrique
1
Altinay, Levent
1
Ariffin, Ahmad Azmi M.
1
Artacho-Ramírez, Miguel Ángel
1
Bai, Billy
1
Bizjak, Boštjan
1
Brunner-Sperdin, Alexandra
1
Campos-Soriano, Nadia
1
Chan, Eric S. W.
1
Chang, Hsiao-Ping
1
Chathoth, Prakash
1
Chen, Rose X. Y.
1
Chen, Wen-jung
1
Cheung, Catherine
1
Choi, Youngsoo
1
Fabjan, Daša3
1
Funk, Daniel C.
1
Harrington, Robert James
1
Hemmington, Nigel
1
Hu, Rong
1
King, Ceridwyn
1
Knežević, Mladen
1
Kralj, Anna
1
Kukulj, Staša
1
Law, Rob
1
Li, Minglong
1
Lin, Meizhen
1
Ling, Qian
1
Liu, Yanling
1
Ma, Chun-Chieh
1
Maggioni, Isabella
1
Marco Crespo, Rocío
1
Marcoz, Elena Maria
1
Martínez-Guillamón, Natividad
1
Mauri, Chiara
1
Miao, Li
1
Mount, Dan
1
Munasinghe, Sarath
1
Okumus, Fevzi
1
more ...
less ...
Published in...
All
International journal of hospitality management
International journal of contemporary hospitality management
12
Global cases on hospitality industry
10
Tourism management : research, policies, practice
8
The Sage handbook of hospitality management
7
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
5
Cornell hospitality quarterly : CQ
2
Enlightening tourism : ET ; a pathmaking journal
2
International journal of business and economics
2
Journal of hospitality marketing & management
2
Journal of travel and tourism marketing
2
Management in der Hotellerie und Gastronomie : betriebswirtschaftliche Grundlagen
2
BWL Tourismus 8-2011
1
Chinese management studies
1
De Gruyter Studium
1
De Gruyter eBook-Paket Wirtschaftswissenschaften
1
Driving service productivity : value-creation through innovation
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European research studies
1
European review of service economics and management
1
Gabler Edition Wissenschaft
1
GastroManagement
1
Hospitality Controlling : erfolgreiche Konzepte für die Hotellerie
1
Hospitality Management
1
Hospitality management
1
Hospitality management in Ireland : theory and practice
1
International journal of managerial and financial accounting
1
International journal of productivity and quality management : IJPQM
1
International journal of services, economics and management
1
Inventi impact: service sector
1
Journal of accounting & management information systems : JAMIS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international business and economics : JIBE
1
Journal of management inquiry
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research : JSR
1
Schriftenreihe Dienstleistungsmanagement: Tourismus, Sport, Kultur
1
Service business : an international journal
1
Strategic hospitality leadership : the Asian initiative
1
more ...
less ...
Source
All
ECONIS (ZBW)
23
Showing
1
-
10
of
23
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Hospitality beyond the commercial domain : a triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective
Munasinghe, Sarath
;
Hemmington, Nigel
;
Schänzel, Heike
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014227644
Saved in:
2
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
3
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
4
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
5
Managing the service brand value of the hotel industry in an emerging market
Chang, Hsiao-Ping
;
Ma, Chun-Chieh
- In:
International journal of hospitality management
47
(
2015
),
pp. 1-13
Persistent link: https://www.econbiz.de/10011312556
Saved in:
6
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
7
Segmenting networking orientation in the hospitality industry : an empirical research on service bundling
Maggioni, Isabella
;
Marcoz, Elena Maria
;
Mauri, Chiara
- In:
International journal of hospitality management
42
(
2014
),
pp. 192-201
Persistent link: https://www.econbiz.de/10010410731
Saved in:
8
Co-production versus co-creation : a process based continuum in the hotel service context
Chathoth, Prakash
;
Altinay, Levent
;
Harrington, Robert James
- In:
International journal of hospitality management
32
(
2013
),
pp. 11-20
Persistent link: https://www.econbiz.de/10009717684
Saved in:
9
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
10
Purpose of stay and willingness to stay as dimensions to identify and evaluate hotel experiences
Alcántara-Alcover, Enrique
;
Artacho-Ramírez, Miguel Ángel
- In:
International journal of hospitality management
33
(
2013
),
pp. 357-365
Persistent link: https://www.econbiz.de/10009746344
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->