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~isPartOf:"International journal of hospitality management"
~subject:"Service robot"
~subject:"USA"
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Search: subject_exact:"Kunden-Hotline"
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Service robot
USA
Customer service
70
Kundenservice
70
Dienstleistungsqualität
55
Service quality
55
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
33
Konsumentenverhalten
33
Beziehungsmarketing
30
Relationship marketing
30
Hotel industry
17
Hotellerie
17
Arbeitsverhalten
15
Work behaviour
15
Beschwerdemanagement
14
Complaint management
14
Emotion
14
Gastgewerbe
12
Hospitality industry
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Tourism employees
12
Tourismusberufe
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Arbeitszufriedenheit
9
Gastronomie
9
Job satisfaction
9
Restaurant industry
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Robot
8
Roboter
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Service encounter
8
Dienstleistung
7
Dienstleistungssektor
7
Hospital
7
Krankenhaus
7
Service industry
7
Services
7
Service failure
6
Service recovery
6
United States
6
Dienstleistungsmanagement
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Bai, Billy
1
Baker, William
1
Chang, Yaping
1
Chen, Qiurong
1
Choi, Youngsoo
1
Fan, Alei
1
He, Zeya
1
Ho, Ting Hin
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Huang, Dan
1
Huang, Jiahui
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Kong, Shaojun
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Li, You
1
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Liang, Zhehao
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Liu, Canmian
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Lyu, Jiaying
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Ok, Chihyung
1
Olson, Eric
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Park, Jeongdoo
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Reynolds, Dennis
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Ro, Heejung
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Ruetzler, Tanya
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Tsarenko, Yelena
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Wu, Luorong
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International journal of hospitality management
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Services marketing quarterly
7
Psychology & marketing
6
The journal of services marketing
6
European journal of operational research : EJOR
4
Journal of business research : JBR
4
Journal of retailing and consumer services
4
Journal of service research : JSR
4
Journal of air transport management
3
Journal of marketing theory and practice
3
Personnel psychology : a journal of applied research
3
Academy of Management journal : AMJ
2
Faculty & research / Insead : working paper series
2
ILR review : the journal of work and policy
2
International journal of production economics
2
International journal of retail & distribution management
2
Journal of consumer behaviour : an international research review
2
Journal of economics & management strategy : JEMS
2
Journal of service management
2
Journal of service theory and practice
2
Journal of the Academy of Marketing Science
2
Working paper series / Center for Advanced Human Resource Studies
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
Academy of Management learning & education : AMLE
1
Applications of supply chain management and e-commerce research
1
Asia Pacific journal of marketing and logistics
1
Bloomberg series
1
Business strategy review
1
Connect, learn, succeed
1
Contemporary research in e-branding
1
Cornell international industrial and labor relations reports
1
Discussion paper series / IZA
1
E-Service : new directions in theory and practice
1
ESMT working paper
1
Economic developments in India : quarterly update : analysis, reports, policy documents
1
Electronic markets : the international journal on networked business
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
European journal of marketing : EJM
1
Financial Institutions Center
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ECONIS (ZBW)
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1
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
2
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
3
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
4
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
5
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
6
Customer mistreatment and service performance : a self-consistency perspective
Park, Jeongdoo
;
Kim, Hyun Jeong
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241518
Saved in:
7
Human staff vs. service robot vs. fellow customer : does it matter who helps your customer following a service failure incident?
Ho, Ting Hin
;
Tojib, Dewi
;
Tsarenko, Yelena
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241791
Saved in:
8
Job crafting and customer service behaviors in the hospitality industry : mediating effect of job passion
Teng, Hsiu-Yu
- In:
International journal of hospitality management
81
(
2019
),
pp. 34-42
Persistent link: https://www.econbiz.de/10012128314
Saved in:
9
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
10
What is professional attire today? : a conjoint analysis of personal presentation attributes
Ruetzler, Tanya
;
Taylor, Jim
;
Reynolds, Dennis
;
Baker, …
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 937-943
Persistent link: https://www.econbiz.de/10009544273
Saved in:
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