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~isPartOf:"International journal of hospitality management"
~subject:"Services"
~subject:"USA"
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Search: subject_exact:"Kunden-Hotline"
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Services
USA
Customer service
70
Kundenservice
70
Dienstleistungsqualität
55
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55
Customer satisfaction
42
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42
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33
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Liu, Canmian
2
Xie, Lishan
2
Baker, William
1
Chen, Qiurong
1
Choi, Sungwoo
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Della Corte, Valentina
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International journal of hospitality management
The journal of services marketing
22
Journal of service management
8
Services marketing quarterly
8
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Psychology & marketing
7
Journal of retailing and consumer services
6
Journal of service research : JSR
6
The service industries journal
6
European journal of operational research : EJOR
4
Journal of air transport management
4
Journal of business research : JBR
4
Journal of marketing theory and practice
4
Journal of service research
4
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Personnel psychology : a journal of applied research
3
Academy of Management journal : AMJ
2
European journal of marketing : EJM
2
Faculty & research / Insead : working paper series
2
ILR review : the journal of work and policy
2
International journal of contemporary hospitality management
2
International journal of innovation management
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production economics
2
International journal of production research
2
International journal of retail & distribution management
2
International journal of services and operations management
2
International journal of services and standards
2
Journal of consumer behaviour : an international research review
2
Journal of economics & management strategy : JEMS
2
Production and operations management : an international journal of the Production and Operations Management Society
2
The journal of applied business research
2
The journal of business & industrial marketing
2
Working paper series / Center for Advanced Human Resource Studies
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
A Research Agenda for Service Marketing
1
Academy of Management learning & education : AMLE
1
Applications of supply chain management and e-commerce research
1
Asian business & management
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ECONIS (ZBW)
13
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1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
3
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
4
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
5
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
6
Customer mistreatment and service performance : a self-consistency perspective
Park, Jeongdoo
;
Kim, Hyun Jeong
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241518
Saved in:
7
Building the sociomateriality of food service
Tuomi, Aarni
;
Tussyadiah, Iis P.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293756
Saved in:
8
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
Saved in:
9
Job crafting and customer service behaviors in the hospitality industry : mediating effect of job passion
Teng, Hsiu-Yu
- In:
International journal of hospitality management
81
(
2019
),
pp. 34-42
Persistent link: https://www.econbiz.de/10012128314
Saved in:
10
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
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