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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Socio-economic planning sciences : the international journal of public sector decision-making"
~subject:"Dienstleistungsqualität"
~subject:"Healthcare"
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Dienstleistungsqualität
Healthcare
Patienten
23
Patients
23
Hospital
17
Krankenhaus
17
Gesundheitsversorgung
15
Health care
15
Service quality
10
Customer satisfaction
9
Kundenzufriedenheit
9
Patient satisfaction
5
Gesundheitswesen
4
Health care system
4
Arbeitszufriedenheit
3
Deutschland
3
Developing countries
3
Entwicklungsländer
3
Germany
3
Job satisfaction
3
Physicians
3
Public hospital
3
Ärzte
3
Basisgesundheitsversorgung
2
Beziehungsmarketing
2
Consumer behaviour
2
Emergency department
2
Employee satisfaction
2
Konsumentenverhalten
2
Management information system
2
Management-Informationssystem
2
Notaufnahme
2
Overbooking
2
Patient mobility
2
Primary health care
2
Quality management
2
Qualitätsmanagement
2
Relationship marketing
2
Scheduling problem
2
Scheduling-Verfahren
2
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Article
13
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13
Conference paper
1
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1
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English
13
Author
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Alkire, Linda
1
Anand, Byram
1
Armstrong, Anona
1
Bashir, Irfan
1
Benkenstein, Martin
1
Berta, Paolo
1
Bokhorst, Jos A. C.
1
Buk, Tuba Bozaykut
1
Chamorro, Antonio
1
Dahlgaard-Park, Su Mi
1
Di Pietro, Laura
1
Elg, Mattias
1
Engström, Jon
1
Fiakpa, Ernest Afene
1
Guerriero, Carla
1
Guglielmetti Mugion, Roberta
1
Köcher, Sören
1
Levaggi, Rosella
1
Lotfi, Vahid
1
Luther, Louisa
1
Miranda, Francisco J.
1
Mitropoulos, Ioannis
1
Mitropoulos, Panagiotis
1
Murillo, Luis R.
1
Musella, Flaminia
1
Myrden, Susan
1
Naik, J. Rama Krishna
1
Nguyen, Thu-Huong
1
O'Connor, Genevieve E.
1
Poksinska, Bozena
1
Prybutok, Victor R.
1
Qin, Hong
1
Raharjo, Hendry
1
Rummelhagen, Katja
1
Torres, Edgar
1
Turan, Aygül
1
Vaart, Jacob Taco van der
1
Vasileiou, Konstantinos
1
Vega Cervera, Juan A.
1
Witell, Lars
1
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International journal of quality and service sciences
Journal of retailing and consumer services
Socio-economic planning sciences : the international journal of public sector decision-making
Health care management review : HCM review
33
Journal of health organization and management
21
Health marketing quarterly
17
Quality management journal : QMJ
14
The TQM journal : the international review of organizational improvement
14
Journal of health economics
9
Health care management science
7
International journal of pharmaceutical and healthcare marketing
7
International journal of productivity and quality management : IJPQM
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
CHE research paper
6
Health care management science : a new journal serving the international health care management community
6
Health economics
6
International journal of hospitality management
6
International journal of quality & reliability management
6
Production and operations management : an international journal of the Production and Operations Management Society
6
Business process management journal
5
International journal of pharmaceutical and healthcare marketing : IJPHM
5
Journal of business research : JBR
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Total quality management & business excellence
5
Discussion paper series / IZA
4
European journal of operational research : EJOR
4
Health economics review
4
NBER Working Paper
4
NBER working paper series
4
Omega : the international journal of management science
4
SpringerLink / Bücher
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Benchmarking : an international journal ; BIJ
3
International journal of production economics
3
International journal of production research
3
Journal of organizational behavior management
3
Public management review
3
Ruhr economic papers
3
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ECONIS (ZBW)
13
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13
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1
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
2
Hospitals' strategic behaviours and patient mobility : evidence from Italy
Berta, Paolo
;
Guerriero, Carla
;
Levaggi, Rosella
- In:
Socio-economic planning sciences : the international …
77
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012649272
Saved in:
3
Patient experience in the digital age : an investigation into the effect of generational cohorts
Alkire, Linda
;
O'Connor, Genevieve E.
;
Myrden, Susan
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305914
Saved in:
4
Acute medical unit design : the impact of rearranged patient flows
Bokhorst, Jos A. C.
;
Vaart, Jacob Taco van der
- In:
Socio-economic planning sciences : the international …
62
(
2018
),
pp. 75-83
Persistent link: https://www.econbiz.de/10011849676
Saved in:
5
Understanding quality and satisfaction in public hospital services : a nationwide inpatient survey in Greece
Mitropoulos, Panagiotis
;
Vasileiou, Konstantinos
; …
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 270-275
Persistent link: https://www.econbiz.de/10011801980
Saved in:
6
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
7
Enhancing patients' hospital satisfaction by taking advantage of interpersonal similarity
Luther, Louisa
;
Benkenstein, Martin
;
Rummelhagen, Katja
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 50-58
Persistent link: https://www.econbiz.de/10011473209
Saved in:
8
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
9
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
Saved in:
10
Improving an outpatient clinic utilization using decision analysis-based patient scheduling
Lotfi, Vahid
;
Torres, Edgar
- In:
Socio-economic planning sciences : the international …
48
(
2014
)
2
,
pp. 115-126
Persistent link: https://www.econbiz.de/10010385136
Saved in:
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