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~isPartOf:"International journal of quality and service sciences"
~subject:"Dienstleistungsqualität"
~subject:"Germany"
~subject:"Theorie"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Germany
Theorie
Beziehungsmarketing
40
Relationship marketing
40
Customer satisfaction
23
Service quality
23
Kundenzufriedenheit
22
Consumer behaviour
20
Konsumentenverhalten
20
Quality management
7
Qualitätsmanagement
7
Customer loyalty
6
Customer integration
5
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Kundenservice
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Beschwerdemanagement
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E-commerce
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Dean, David
2
Karlsson, Margareta
2
Ahasanul Haque
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Arun Kumar Tarofder
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1
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1
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1
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1
Nazlida Muhamad
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International journal of quality and service sciences
Journal of retailing and consumer services
184
SpringerLink / Bücher
119
International journal of hospitality management
117
Journal of business research : JBR
116
The journal of services marketing
100
Gabler Edition Wissenschaft
87
The service industries journal
77
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of hospitality marketing & management
54
Journal of service research : JSR
51
Services marketing quarterly
50
Springer eBook Collection / Business and Economics
49
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
46
Service business
42
Journal of service management
39
European journal of operational research : EJOR
38
Europäische Hochschulschriften / 5
33
Journal of service research
32
Cogent business & management
31
Industrial marketing management : the international journal for industrial and high-tech firms
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
30
Journal of the Academy of Marketing Science
29
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
28
The international journal of bank marketing : IJBM
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
26
Jahrbuch der Absatz- und Verbrauchsforschung
25
Asia Pacific journal of marketing and logistics
24
Handelsforschung
23
Journal of marketing
23
Marketing intelligence & planning
23
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
23
Journal of air transport management
22
Journal of business economics : JBE
22
Managing service quality : MSQ ; an international journal
22
Die Bank
21
International journal of services and operations management
21
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1
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
2
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
3
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship i...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
International journal of quality and service sciences
15
(
2023
)
3/4
,
pp. 273-290
Persistent link: https://www.econbiz.de/10014432485
Saved in:
4
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
5
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
6
Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
Saved in:
7
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
8
Corporate image as an enabler of customer retention
Leong, Vai Shiem
;
Diyana Maslina Hj Ahady
;
Nazlida Muhamad
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 486-503
Persistent link: https://www.econbiz.de/10013361627
Saved in:
9
Customer reciprocity in greening : the role of service quality
Basu, Debarati
;
Chakraborty, Kamalika
;
Mitra, Shabana
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 238-257
Persistent link: https://www.econbiz.de/10013330613
Saved in:
10
Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector
Koutsothanassi, Eleni
;
Bouranta, Nancy
;
Psomas, Evangelos
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
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