//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of quality and service sciences"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Zufriedenheit"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Kundenzufriedenheit
Customer satisfaction
63
Dienstleistungsqualität
58
Service quality
58
Consumer behaviour
25
Konsumentenverhalten
25
Beziehungsmarketing
23
Relationship marketing
23
Quality management
13
Qualitätsmanagement
13
Arbeitszufriedenheit
9
Job satisfaction
9
Students
8
Studierende
8
Beschwerdemanagement
7
Complaint management
7
Hospital
7
Krankenhaus
7
Customer service
6
E-commerce
6
Electronic Commerce
6
Higher education institution
6
Hochschule
6
Kundenservice
6
Patienten
6
Patients
6
Satisfaction
6
Customer loyalty
5
Dienstleistungssektor
5
Emotion
5
Service industry
5
Structural equation model
5
Strukturgleichungsmodell
5
Employee retention
4
Gesundheitsversorgung
4
Health care
4
India
4
Indien
4
Innovation
4
Internet
4
more ...
less ...
Online availability
All
Undetermined
31
Free
2
Type of publication
All
Article
63
Type of publication (narrower categories)
All
Article in journal
63
Aufsatz in Zeitschrift
63
Conference paper
4
Konferenzbeitrag
4
Case study
2
Fallstudie
2
Language
All
English
63
Author
All
Edvardsson, Bo
3
Brege, Staffan
2
Dadfar, Hossein
2
Dean, David
2
Svensson, Göran
2
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Ahasanul Haque
1
Ahmad, Khaliq
1
Ahmed, Selim
1
Ahn, Jiseon
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Amorim, Marlene
1
Anand, Byram
1
Anselmsson, Johan
1
Armstrong, Anona
1
Arun Kumar Tarofder
1
Azad, Naser
1
Azam, S. M. Ferdous
1
Bashir, Irfan
1
Basu, Debarati
1
Beduschi, Eliane Fátima Strapazzon
1
Bedzsula, Bálint
1
Bilgihan, Anil
1
Biswas, Abhijeet
1
Boon-itt, Sakun
1
Bouranta, Nancy
1
Bröchner, Jan
1
Buk, Tuba Bozaykut
1
Bérces, Roland
1
Cappelli, Lucio
1
Chacko, Dony Peter
1
Chakraborty, Kamalika
1
Chamorro, Antonio
1
Chebat, Jean-Charles
1
Clemes, Michael D.
1
Crostack, Horst-Artur
1
DeMeyer, Christine F.
1
more ...
less ...
Published in...
All
International journal of quality and service sciences
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
more ...
less ...
Source
All
ECONIS (ZBW)
63
Showing
11
-
20
of
63
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
11
After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence
Verma, Pranay
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 595-614
Persistent link: https://www.econbiz.de/10013454244
Saved in:
12
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
13
Corporate image as an enabler of customer retention
Leong, Vai Shiem
;
Diyana Maslina Hj Ahady
;
Nazlida Muhamad
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 486-503
Persistent link: https://www.econbiz.de/10013361627
Saved in:
14
Frontline nurses' appraisal of organizational attractiveness and the role of management support, interdepartmental collaboration climate and service quality of care
Slåtten, Terje
;
Lien, Gudbrand
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 197-216
Persistent link: https://www.econbiz.de/10013330610
Saved in:
15
Customer reciprocity in greening : the role of service quality
Basu, Debarati
;
Chakraborty, Kamalika
;
Mitra, Shabana
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 238-257
Persistent link: https://www.econbiz.de/10013330613
Saved in:
16
Exploring perceived innovation in building customers' patronizing behavior in the food delivery service context
Ahn, Jiseon
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 258-273
Persistent link: https://www.econbiz.de/10013330615
Saved in:
17
Examining the impact of E-supply chain on service quality and customer satisfaction : a case study
Abdirad, Maryam
;
Krishnan, Krishna K.
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 274-290
Persistent link: https://www.econbiz.de/10013330617
Saved in:
18
The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Kadir, Abdul Rahman
;
Kamariah, Najmi
;
Saleh, Ariyanti
; …
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 184-202
Persistent link: https://www.econbiz.de/10011762973
Saved in:
19
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
20
Exploring the role of leadership style on the service quality-customer satisfaction link : evidence from a B2B environment
Pantouvakis, Angelos
;
Patsiouras, Christos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011558935
Saved in:
First
Prev
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->