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~isPartOf:"International journal of retail and distribution management"
~isPartOf:"Journal of research in interactive marketing : interactive marketing and computer-mediated communication"
~isPartOf:"Marketing intelligence & planning"
~subject:"Kundenzufriedenheit"
~subject:"USA"
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Kundenzufriedenheit
USA
Website
26
Consumer behaviour
20
Konsumentenverhalten
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Online retailing
13
Online-Handel
13
Customer satisfaction
10
E-commerce
10
Electronic Commerce
10
Internet marketing
9
Online-Marketing
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Dienstleistungsqualität
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Lennon, Sharron J.
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Bezes, Christophe
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Rahman, Obaidur
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Sadachar, Amrut
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Shim, Soo In
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Teller, Christoph
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Türkdemir, Pınar
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International journal of retail and distribution management
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
Marketing intelligence & planning
Journal of retailing and consumer services
19
Journal of internet commerce
13
International journal of electronic marketing and retailing : IJEMR
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of business information systems : IJBIS
8
Journal of business research : JBR
8
International journal of retail & distribution management
7
Journal of fashion marketing and management
7
Journal of travel and tourism marketing
7
Journal of electronic commerce research : JECR
6
Tourism management : research, policies, practice
6
Electronic commerce research
5
International journal of e-business research : an official publication of the Information Resources Management Association
5
International journal of electronic business
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
International journal of electronic customer relationship management : IJECRM
4
International journal of hospitality management
4
International journal of public sector performance management : IJPSPM
4
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
4
Service business
4
The service industries journal
4
African journal of science, technology, innovation and development : AJSTID
3
Cogent business & management
3
Electronic commerce research and applications
3
Health marketing quarterly
3
Information systems and e-business management : ISeB
3
International journal of business innovation and research
3
International journal of internet marketing and advertising : IJIMA
3
International journal of selection and assessment
3
Journal of business and economic perspectives
3
Journal of customer behaviour
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of strategic marketing
3
Managing service quality : MSQ ; an international journal
3
Tourism management perspectives : TMP
3
Administrative Sciences : open access journal
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ECONIS (ZBW)
14
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14
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date (oldest first)
1
Presenting products on websites : the importance of information quality criteria for online shoppers
Amsl, Sarah
;
Watson, Iain
;
Teller, Christoph
;
Wood, Steve
- In:
International journal of retail and distribution management
51
(
2023
)
9/10
,
pp. 1213-1238
Persistent link: https://www.econbiz.de/10014484078
Saved in:
2
The acquirements of e-service quality in fashion e-storescapes : mediating effect in an S-O-R model
Türkdemir, Pınar
;
Yıldız, Erkan
;
Ateş, Mustafa Fikret
- In:
International journal of retail and distribution management
51
(
2023
)
6
,
pp. 755-772
Persistent link: https://www.econbiz.de/10014281102
Saved in:
3
Overall satisfaction formation across channels : an empirical study
Bezes, Christophe
- In:
International journal of retail and distribution management
50
(
2022
)
8/9
,
pp. 922-941
Persistent link: https://www.econbiz.de/10013398140
Saved in:
4
Exploring the role of website quality and hedonism in the formation of e-satisfaction and e-loyalty : evidence from internet users in India
Ahmed, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of research in interactive marketing : …
11
(
2017
)
3
,
pp. 246-267
Persistent link: https://www.econbiz.de/10011779157
Saved in:
5
Investigating the online customer experience : a B2B perspective
McLean, Graeme J.
- In:
Marketing intelligence & planning
35
(
2017
)
5
,
pp. 657-672
Persistent link: https://www.econbiz.de/10011774644
Saved in:
6
The effects of review valence in organic versus sponsored blog sites on perceived credibility, brand attitude, and behavioural intentions
Ballantine, Paul W.
;
Yeung, Cara Au
- In:
Marketing intelligence & planning
33
(
2015
)
4
,
pp. 508-521
Persistent link: https://www.econbiz.de/10011381546
Saved in:
7
Websites and revisiting behaviour : an investigation of the relative role of predictors
Craig-Lees, Margaret Anne
;
Harris, Jennifer
;
Maulana, …
- In:
Marketing intelligence & planning
31
(
2013
)
3
,
pp. 250-271
Persistent link: https://www.econbiz.de/10009760653
Saved in:
8
Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention : based on the stimulus-organism-response model
Kim, Jiyoung
;
Lennon, Sharron J.
- In:
Journal of research in interactive marketing : …
7
(
2013
)
1
,
pp. 33-56
Persistent link: https://www.econbiz.de/10009730799
Saved in:
9
Consumer adoption of online collaborative customer co-design
Son, Jihyeong
;
Sadachar, Amrut
;
Manchiraju, Srikant
; …
- In:
Journal of research in interactive marketing : …
6
(
2012
)
3
,
pp. 180-197
Persistent link: https://www.econbiz.de/10009666647
Saved in:
10
Virtual agents in e-commerce : representational characteristics for seniors
Chattaraman, Veena
;
Kwon, Wi-suk
;
Gilbert, Juan E.
; …
- In:
Journal of research in interactive marketing : …
5
(
2011
)
4
,
pp. 276-297
Persistent link: https://www.econbiz.de/10009486391
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