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~isPartOf:"International journal of services, economics and management"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Corporate social responsibility"
~subject:"Service quality"
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Search: subject_exact:"Kundenorientierung"
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Corporate social responsibility
Service quality
Beziehungsmarketing
115
Relationship marketing
115
Consumer behaviour
53
Konsumentenverhalten
53
Customer satisfaction
50
Kundenzufriedenheit
50
Dienstleistungsqualität
44
Bank
39
Personal banking
22
Privatkundengeschäft
22
Confidence
17
Vertrauen
17
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Bankgeschäft
10
Banking services
10
Lieferantenmanagement
10
Supplier relationship management
10
Brand management
9
Financial services
9
Finanzdienstleistung
9
India
9
Indien
9
Loyalty
9
Markenführung
9
Trust
9
Customer value
8
Customers
8
Kundenwert
8
Banking
7
Brand image
7
Malaysia
7
Markenimage
7
Banks
6
Corporate Social Responsibility
6
Mobile communications
6
Mobilkommunikation
6
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26
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47
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1
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48
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48
Collection of articles of several authors
1
Sammelwerk
1
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English
48
Author
All
Pérez, Andrea
4
Rodríguez del Bosque, Ignacio A.
3
Brun, Isabelle
2
Cham Tat Huei
2
Rajaobelina, Lova
2
Abdul Rahman
1
Affara, Israa B.
1
Akroush, Mamoun N.
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Amin, Muslim
1
Anwar, Sohail
1
Arcand, Manon
1
Babakus, Emin
1
Bak, Randall
1
Bakhshandeh, Ghasem
1
Bang, Nguyen
1
Bapat, Dhananjay
1
Bhat, Suhail Ahmad
1
Boon Liat Cheng
1
Buonamassa, Daniela
1
Butcher, Ken
1
Butt, Muhammad Mohsin
1
Cheah, Jun-Hwa
1
Chikazhe, Lovemore
1
Chomvilailuk, Rojanasak
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Clemes, Michael D.
1
Costa, Renato J. Lopes da
1
Darzi, Mushtag Ahmad
1
Dawood, Shuhd A.
1
Dent, Michael M.
1
Dias, Álvaro Lopes
1
Easvaralingam, Yalini
1
Eser, Zeliha
1
Eugene Cheng-xi Aw
1
Fatima, Tasneem
1
Fazli, S. Mohamad
1
Ferguson, David
1
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Published in...
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International journal of services, economics and management
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
190
Journal of business research : JBR
129
International journal of hospitality management
124
The journal of services marketing
100
The service industries journal
75
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality marketing & management
57
International journal of contemporary hospitality management
52
Services marketing quarterly
51
Journal of service research : JSR
47
Journal of travel and tourism marketing
44
Service business
43
Journal of service management
38
Cogent business & management
37
Journal of service research
34
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
29
Industrial marketing management : the international journal for industrial and high-tech firms
27
Marketing intelligence & planning
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
24
Journal of the Academy of Marketing Science
23
Journal of air transport management
22
Total quality management & business excellence
22
International journal of services and operations management
21
Managing service quality : MSQ ; an international journal
21
Journal of business ethics : JOBE
20
International journal of electronic customer relationship management : IJECRM
19
Psychology & marketing
19
International journal of productivity and quality management : IJPQM
18
Journal of marketing
18
European journal of marketing : EJM
17
International journal of quality & reliability management
17
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of service theory and practice
17
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ECONIS (ZBW)
48
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1
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
2
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
3
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
4
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
5
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
Saved in:
6
What determines customers' loyalty towards telecommunication service? : mediating roles of satisfaction and trust
Hiram Ting
;
Tan, Kim-Lim
;
Lim, Xin-Jean
;
Cheah, Jun-Hwa
; …
- In:
International journal of services, economics and management
11
(
2020
)
3
,
pp. 234-255
Persistent link: https://www.econbiz.de/10012522608
Saved in:
7
Understanding the antecedents of service decisions : an integration of service promiscuity and customer citizenship behaviour
Godwin, Benny J.
;
Wright, Rowena
- In:
International journal of services, economics and management
10
(
2019
)
1
,
pp. 34-54
Persistent link: https://www.econbiz.de/10012178909
Saved in:
8
Service innovation : building a sustainable competitive advantage in higher education
Boon Liat Cheng
;
Cham Tat Huei
;
Dent, Michael M.
; …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 289-309
Persistent link: https://www.econbiz.de/10012178948
Saved in:
9
Customer value : encounter satisfaction : overall satisfaction : examining the relationship in tourism destinations
Zouni, Georgia
;
Tsogas, Markos Marios H.
;
Lykoudi, …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10012178955
Saved in:
10
An empirical inquiry into the antecedents and consequences of perceived e-retailer's resilience
Raju, G. Amar
;
Roy, Souvik
;
Mandal, Santanu
- In:
International journal of services, economics and management
9
(
2018
)
3/4
,
pp. 208-230
Persistent link: https://www.econbiz.de/10012035887
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