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~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
~subject:"Kundenwert"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Dienstleistungsqualität
Kundenwert
Beziehungsmarketing
51
Relationship marketing
51
Consumer behaviour
36
Konsumentenverhalten
36
Kundenzufriedenheit
20
Brand management
19
Markenführung
19
Service quality
14
Customer integration
10
Kundenintegration
10
Social Web
8
Social web
8
Brand image
7
Emotion
7
Markenimage
7
service
7
Internet marketing
6
Marketing management
6
Marketingmanagement
6
Online-Marketing
6
satisfaction
5
Brand
4
Brand loyalty
4
Confidence
4
Corporate reputation
4
Customer retention
4
Customer value
4
Firmenimage
4
Markenartikel
4
Markentreue
4
Vertrauen
4
B-to-B-Marketing
3
Business-to-business marketing
3
Corporate Social Responsibility
3
Corporate social responsibility
3
Customer service
3
Dienstleistungssektor
3
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Article
26
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Aufsatz in Zeitschrift
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English
26
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Ko, Eunju
3
Kim, Kyung Hoon
2
Ahn, Jinwoo
1
Alabastro, Artem
1
Aoki, Kei
1
Bae, Joonheui
1
Barnes, Brianna
1
Bolton, Ruth N.
1
Bordeau, Julie
1
Borders, Aberdeen Leila
1
Chae, Heeju
1
Cho, Seong Do
1
Ghaffar, Abdul
1
Grönroos, Christian
1
Gustafsson, Anders
1
Ha, Sejin
1
Hakeem, Abdul
1
Han, Jinghe
1
Islam, Tahir
1
Itoo, Murtaza Hassan
1
Jang, Seochul
1
Jiang, Qi
1
Kato, Takumi
1
Kim, Daekwan
1
Kim, Juran
1
Kim, Kyoungeun
1
Kim, Sang Jin
1
Kincl, Tomas
1
Lester, Deborah H.
1
Luo, Jieqiong
1
Nwokah, N. Gladson
1
Obeng, Efua
1
Park, Jeong Eun
1
Parrey, Shakir Hussain
1
Quach, Sara
1
Rather, Raouf Ahmad
1
Rho, Taeseok
1
Sharma, Anshuman
1
Shehnaz Tehseen
1
Siddiqi, Mushtaq A.
1
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Published in...
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of retailing and consumer services
318
Journal of business research : JBR
220
International journal of hospitality management
176
The journal of services marketing
142
The service industries journal
106
Industrial marketing management : the international journal for industrial and high-tech firms
94
Journal of hospitality marketing & management
78
Journal of travel and tourism marketing
75
International journal of contemporary hospitality management
72
Journal of service research : JSR
70
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Service business
61
Services marketing quarterly
61
Tourism management : research, policies, practice
61
Journal of service management
58
Cogent business & management
57
Journal of strategic marketing
56
Journal of the Academy of Marketing Science
55
The journal of business & industrial marketing
53
The international journal of bank marketing : IJBM
47
Asia Pacific journal of marketing and logistics
46
International journal of electronic customer relationship management : IJECRM
43
The TQM journal : the international review of organizational improvement
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
SpringerLink / Bücher
40
Journal of marketing
39
Journal of service research
38
Psychology & marketing
36
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
34
European journal of marketing : EJM
32
International journal of quality and service sciences
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of retailing
30
Marketing intelligence & planning
30
Total quality management & business excellence
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
29
Managing service quality : MSQ ; an international journal
28
International journal of electronic marketing and retailing : IJEMR
27
The international review of retail, distribution and consumer research
26
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ECONIS (ZBW)
26
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1
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
2
The role of service quality in enhancing brand authenticity through the moderation effect of corporate social responsibility (CSR)
Ghaffar, Abdul
;
Islam, Tahir
;
Kincl, Tomas
;
Hakeem, Abdul
; …
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
3
,
pp. 475-494
Persistent link: https://www.econbiz.de/10014319623
Saved in:
3
Do perceptions of switching costs vary across customers' household purchase decision roles?
Tesfom, Goitom
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10013415455
Saved in:
4
The effect of B2B service experience on repurchase intention : focus on roles of organizational agility and customer knowledge sharing
Jang, Seochul
;
Bae, Joonheui
;
Kim, Kyung Hoon
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 645-659
Persistent link: https://www.econbiz.de/10013415464
Saved in:
5
Consumer response tendency and its implications for satisfaction and recommendation intention
Kato, Takumi
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
2
,
pp. 269-284
Persistent link: https://www.econbiz.de/10013177330
Saved in:
6
The effect of customer participation in service industry on encounter satisfaction by the development of relationship
Ahn, Jinwoo
;
Rho, Taeseok
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
1
,
pp. 94-120
Persistent link: https://www.econbiz.de/10012423203
Saved in:
7
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
8
Digital service innovation, customer engagement, and customer equity in AR marketing
Kim, Kyung Hoon
;
Ko, Eunju
;
Kim, Sang Jin
;
Jiang, Qi
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 453-466
Persistent link: https://www.econbiz.de/10012549102
Saved in:
9
The effect of materialism, satisfaction and trust upon attitudinal loyalty : the case of denims
Verma, Pranay
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
4
,
pp. 467-486
Persistent link: https://www.econbiz.de/10012622601
Saved in:
10
Host and guest value co-creation and satisfaction in a shared economy : the case of Airbnb
Thaichon, Park
;
Surachartkumtonkun, Jiraporn
;
Singhal, …
- In:
Journal of global scholars of marketing science : …
30
(
2020
)
4
,
pp. 407-422
Persistent link: https://www.econbiz.de/10012286212
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