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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Bank"
~subject:"Confidence"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Bank
Confidence
Service quality
Beziehungsmarketing
67
Relationship marketing
67
Consumer behaviour
48
Konsumentenverhalten
48
Customer satisfaction
33
Kundenzufriedenheit
33
Dienstleistungsqualität
27
Hotel industry
15
Hotellerie
15
Gastronomie
13
Restaurant industry
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Brand management
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Markenführung
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Customer integration
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Kundenintegration
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Markenimage
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customer engagement
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loyalty
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Holiday behaviour
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Tourism marketing
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Tourismusmarketing
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Urlaubsverhalten
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brand loyalty
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Markentreue
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Online-Marketing
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Vertrauen
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Viral marketing
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Virales Marketing
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customer satisfaction
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satisfaction
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Beschwerdemanagement
5
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32
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Kim, Eojina
2
Miao, Li
2
Tanford, Sarah
2
Tang, Liang
2
Albus, Heidi
1
Ali, Mohamed Ahmed
1
Arteaga-Moreno, Francisco
1
Bai, Billy
1
Baker, Melissa A.
1
Baloglu, Seyhmus
1
Berry, Riley
1
Boon Liat Cheng
1
Busser, James A.
1
Cham Tat Huei
1
Chen, Sandy C.
1
Chen, Siyu
1
Choi, Hyung-Min
1
Chuang, Ning-Kuang
1
Del Chiappa, Giacomo
1
Fam, Kim Shyan
1
Gallarza, Martina G.
1
Green, Alison
1
Han, Heesup
1
Hanks, Lydia
1
Hiram Ting
1
Holland, Stephen
1
Hsu, Maxwell K.
1
Hu, Hsin-Hui Hu
1
Huang, Zhuowei
1
Hyun, Sunghyup Sean
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Kim, Hyelin
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Kim, Kawon Kathy
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Kim, Mi Ran
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Kim, Min-Seong
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Kim, Soon-Ho
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Kim, Wansoo
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Kim, Woo Gon
1
King, Brian
1
Knutson, Bonnie J.
1
Kunz, Werner H.
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
225
Journal of business research : JBR
146
International journal of hospitality management
131
The journal of services marketing
106
The service industries journal
92
Journal of hospitality marketing & management
60
The international journal of bank marketing : IJBM
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Industrial marketing management : the international journal for industrial and high-tech firms
56
Services marketing quarterly
54
International journal of contemporary hospitality management
53
Journal of service research : JSR
51
Journal of travel and tourism marketing
49
Service business
47
Journal of service management
43
Cogent business & management
41
International journal of electronic customer relationship management : IJECRM
38
Asia Pacific journal of marketing and logistics
36
Journal of strategic marketing
36
Journal of service research
33
The TQM journal : the international review of organizational improvement
33
The journal of business & industrial marketing
31
Tourism management : research, policies, practice
31
Journal of financial services marketing : JFSM
30
European journal of marketing : EJM
27
Marketing intelligence & planning
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of the Academy of Marketing Science
26
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
International journal of quality and service sciences
24
Total quality management & business excellence
24
Managing service quality : MSQ ; an international journal
23
Psychology & marketing
23
Journal of air transport management
22
International journal of services and operations management
21
International journal of services, economics and management
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of Asian finance, economics and business : JAFEB
20
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ECONIS (ZBW)
32
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1
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
2
Moderating effect of trust on customer return intention formation in peer-to-peer sharing accommodation
Ye, Shun
;
Chen, Siyu
;
Paek, Soyon
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
2
,
pp. 328-353
Persistent link: https://www.econbiz.de/10014230017
Saved in:
3
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
4
Hierarchal formation of trust on peer-to-peer lodging platforms
Luo, Yi
;
Tang, Liang
;
Kim, Eojina
;
Wang, Xi
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1384-1410
Persistent link: https://www.econbiz.de/10013387405
Saved in:
5
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
6
The reciprocal role of trust in customer value co-creation
Shulga, Lenna V.
;
Busser, James A.
;
Bai, Billy
;
Kim, Hyelin
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 672-696
Persistent link: https://www.econbiz.de/10012520333
Saved in:
7
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
8
Consumer-based brand authenticity and brand trust in brand loyalty in the Korean coffee shop market
Kim, Soon-Ho
;
Kim, Min-Seong
;
Holland, Stephen
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
3
,
pp. 423-446
Persistent link: https://www.econbiz.de/10012483371
Saved in:
9
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
10
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
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