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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Service quality"
~subject:"Theory"
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Service quality
Theory
Consumer behaviour
195
Konsumentenverhalten
195
Beziehungsmarketing
55
Relationship marketing
55
Gastronomie
52
Restaurant industry
52
Customer satisfaction
47
Kundenzufriedenheit
47
Dienstleistungsqualität
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Mattila, Anna S.
3
Wong, IpKin Anthony
3
Han, Heesup
2
Hanks, Lydia
2
Line, Nathaniel D.
2
Liu, Matthew Tingchi
2
Miao, Li
2
Raab, Carola
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1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
277
International journal of hospitality management
200
Journal of business research : JBR
175
The journal of services marketing
107
NBER working paper series
96
Working paper / National Bureau of Economic Research, Inc.
88
NBER Working Paper
84
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
77
Management science : journal of the Institute for Operations Research and the Management Sciences
74
Discussion paper / Centre for Economic Policy Research
73
Journal of travel and tourism marketing
67
Services marketing quarterly
64
The service industries journal
63
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
62
Economics letters
57
International journal of industrial organization
57
Journal of economic psychology : research in economic psychology and behavioral economics
57
Europäische Hochschulschriften / 5
55
Gabler Edition Wissenschaft
54
European journal of operational research : EJOR
53
Journal of economic behavior & organization : JEBO
53
Cogent business & management
48
Journal of service research : JSR
48
SpringerLink / Bücher
43
The American economic review
42
CESifo working papers
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Psychology & marketing
39
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
38
European journal of marketing : EJM
37
Journal of retailing
37
Service business
37
Tourism management : research, policies, practice
36
Operations research
35
Asia Pacific journal of marketing and logistics
33
Discussion papers / CEPR
33
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
33
Journal of economics
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ECONIS (ZBW)
43
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1
Consumers' ethical perceptions of autonomous service robots in hotels
Lin, Boyu
;
Lee, Woojin
;
Wise, Nicholas
;
Choi, Hwansuk Chris
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 964-974
Persistent link: https://www.econbiz.de/10014633805
Saved in:
2
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
3
Axiology of tourism shopping : a cross-level investigation of value-in-the-experience (VALEX)
Wong, IpKin Anthony
;
Huang, GuoQiong Ivanka
;
Li, Zhuo
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
3
,
pp. 549-563
Persistent link: https://www.econbiz.de/10014633611
Saved in:
4
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
5
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
6
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
7
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
8
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
9
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
10
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
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