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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Restaurant industry"
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Complaint management
Restaurant industry
Emotion
91
Consumer behaviour
57
Konsumentenverhalten
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Customer satisfaction
30
Kundenzufriedenheit
30
Dienstleistungsqualität
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2
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Journal of hospitality marketing & management
The service industries journal
International journal of hospitality management
47
International journal of contemporary hospitality management
17
Journal of business research : JBR
15
Psychology & marketing
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing and consumer services
6
Journal of service research : JSR
6
The journal of services marketing
5
Asia Pacific journal of marketing and logistics
4
European journal of marketing : EJM
4
Service business
4
Tourism management : research, policies, practice
4
Tourism management perspectives : TMP
4
International journal of quality and service sciences
3
Journal for global business advancement : JGBA
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of business ethics : JOBE
2
Journal of consumer behaviour : an international research review
2
Journal of consumer marketing
2
Journal of hospitality and tourism insights
2
Journal of retailing
2
Journal of service management
2
The journal of consumer marketing
2
Tourism and hospitality research : THR
2
Vision : the journal of business perspective
2
Academy of Management journal : AMJ
1
Administrative Sciences : open access journal
1
Asia-Pacific journal of business administration
1
Consumer behavior review : CBR
1
Cornell hospitality quarterly : CQ
1
Corporate communications : an international journal
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
EERI research paper series
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of management and business economics : EJM&BE
1
European management journal
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Gadjah Mada international journal of business
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ECONIS (ZBW)
18
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1
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
2
How does restaurant's symbolic design affect photo-posting on Instagram? : the moderating role of community commitment and coolness
Apaolaza, Vanessa
;
Paredes, Mario R.
;
Hartmann, Patrick
; …
- In:
Journal of hospitality marketing & management
30
(
2021
)
1
,
pp. 21-37
Persistent link: https://www.econbiz.de/10012423253
Saved in:
3
Esthetic dining experience : the relations among aesthetic stimulation, pleasantness, memorable experience, and behavioral intentions
Horng, Jeou-Shyan
;
Hsu, Hsuan
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 419-437
Persistent link: https://www.econbiz.de/10012549264
Saved in:
4
Well-being, affective commitment and job satisfaction : influences on turnover intentions in casual dining employees
DiPietro, Robin B.
;
Moreo, Andrew
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 139-163
Persistent link: https://www.econbiz.de/10012256124
Saved in:
5
Impacts of consumers' beliefs, desires and emotions on their impulse buying behavior : application of an integrated model of belief-desire theory of emotion
Yi, Sungpo
;
Jai, Tun-Min
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 662-681
Persistent link: https://www.econbiz.de/10012256162
Saved in:
6
Measuring memorable dining experiences and related emotions in fine dining restaurants
Tsaur, Sheng-Hshiung
;
Lo, Pei-Chun
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 887-910
Persistent link: https://www.econbiz.de/10012384379
Saved in:
7
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
8
Perceived quality and service experience : mediating effects of positive and negative emotions
Ribeiro, Manuel Alector
;
Prayag, Girish
- In:
Journal of hospitality marketing & management
28
(
2019
)
3
,
pp. 285-305
Persistent link: https://www.econbiz.de/10012176616
Saved in:
9
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
10
The influence of food aromas on restaurant consumer emotions, perceptions, and purchases
Ouyang, Yuxia
;
Behnke, Carl
;
Almanza, Barbara
; …
- In:
Journal of hospitality marketing & management
27
(
2018
)
4
,
pp. 405-423
Persistent link: https://www.econbiz.de/10011880433
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