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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"zho"
~person:"Benoit, Sabine"
~person:"Sharma, Piyush"
~subject:"Auslandsverlagerung"
~subject:"Consumer behaviour"
~subject:"Hong Kong"
~subject:"Interkulturelles Management"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Auslandsverlagerung
Consumer behaviour
Hong Kong
Interkulturelles Management
Unternehmensdienstleistung
Dienstleistungsqualität
11
Konsumentenverhalten
11
Service quality
11
Customer satisfaction
10
Kundenzufriedenheit
10
Beziehungsmarketing
4
Cross-cultural management
4
Dienstleistung
4
Relationship marketing
4
Services
4
Cross-cultural competence
3
Customer service
3
Einzelhandel
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Kundenservice
3
Retail trade
3
Beschwerdemanagement
2
Business services
2
Call centre
2
Callcenter
2
Competence
2
Complaint management
2
Cross-cultural relations
2
Cultural identity
2
Interaction comfort
2
Interkulturelle Beziehungen
2
Kompetenz
2
Kulturelle Identität
2
Lieferantenmanagement
2
Offshoring
2
Personal cultural orientations
2
Service encounter
2
Supplier relationship management
2
USA
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15
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Article in journal
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15
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English
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Benoit, Sabine
Sharma, Piyush
Harris, Lloyd C.
8
Mattila, Anna S.
7
Piacentini, Maria
7
Carlson, Jamie
6
Hogg, Margaret K.
6
Belk, Russell W.
5
Daunt, Kate L.
5
Hollebeek, Linda D.
5
Klaus, Philipp
5
Michaelidou, Nina
5
Veer, Ekant
5
Beatson, Amanda
4
McKechnie, Sally
4
Mitchell, Vincent-Wayne
4
Rosenbaum, Mark
4
Szmigin, Isabelle
4
Tadajewski, Mark
4
Tynan, Caroline
4
Walsh, Gianfranco
4
Zolfagharian, Mohammadali
4
Banister, Emma N.
3
Baron, Steve
3
Broderick, Amanda J.
3
Carrigan, Marylyn
3
Dennis, Charles
3
Devlin, James F.
3
Dootson, Paula
3
Edvardsson, Bo
3
Garry, Tony
3
Hamilton, Kathy
3
Jafari, Aliakbar
3
Jayawardhena, Chanaka
3
Johnson, Lester W.
3
Kim, Namwoon
3
Luk, Sherriff T. K.
3
Maclaran, Pauline
3
Martin, Drew
3
Moraes, Caroline
3
Neale, Larry
3
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Journal of marketing management : MM
The journal of services marketing
Journal of business research : JBR
9
Marketing intelligence & planning
5
European journal of marketing : EJM
4
Journal of international consumer marketing
3
Journal of retailing and consumer services
3
Journal of service research : JSR
3
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Psychology & marketing
2
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of business ethics : JBE
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Managing service quality : MSQ ; an international journal
1
The journal of product & brand management
1
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ECONIS (ZBW)
15
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15
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date (oldest first)
1
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
2
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
3
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
4
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
5
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
6
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
7
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
8
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
9
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
10
Gender and age as moderators in the service evaluation process
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
Saved in:
1
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