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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Beziehungsmarketing"
~subject:"Customer service"
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Search: ("Corporate Governance" OR "Regulierung" OR "Führungskräfte" OR "Vergütungssystem" OR "Management") AND NOT isPartOf:Wirtschaftsdienst
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Beziehungsmarketing
Customer service
Consumer behaviour
819
Konsumentenverhalten
819
Relationship marketing
681
Einzelhandel
341
Retail trade
341
Customer satisfaction
330
Kundenzufriedenheit
330
Brand management
293
Markenführung
293
Dienstleistungsqualität
259
Service quality
259
Brand image
185
Markenimage
185
Brand
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Markenartikel
148
Online retailing
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Online-Handel
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100
Social web
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Marketingmanagement
89
Marketing management
88
Confidence
86
Vertrauen
86
Internet marketing
81
Online-Marketing
81
Kundenservice
76
Electronic Commerce
74
E-commerce
73
Lieferkette
72
Supply chain
72
Emotion
70
Lieferantenmanagement
69
Supplier relationship management
69
Customer integration
62
Kundenintegration
62
Viral marketing
58
Virales Marketing
58
Distribution channel
57
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Conference paper
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Prentice, Catherine
13
Lombart, Cindy
9
Park, Jungkun
8
Quach, Sara
7
Hollebeek, Linda D.
6
Klaus, Philipp
6
Louis, Didier
6
Söderlund, Magnus
6
Agag, Gomaa
5
Gil Saura, Irene
5
Khan, Imran
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Park, Eunil
5
Rana, Nripendra P.
5
Seger-Guttmann, Tali
5
Thaichon, Paramaporn
5
Thaichon, Park
5
Cambra-Fierro, Jesús
4
Das, Gopal
4
Fazal-e-Hasan, Syed
4
Gong, Taeshik
4
Han, Xiaoyun
4
Kuppelwieser, Volker
4
Loureiro, Sandra Maria Correia
4
Abdelmoety, Ziad Hassan
3
Algharabat, Raed
3
Anaya-Sánchez, Rafael
3
Arndt, Aaron D.
3
Bilgihan, Anil
3
Carlson, Jamie
3
Cheah, Jun-Hwa
3
Dwivedi, Yogesh Kumar
3
Elms, Jonathan
3
Fernandes, Teresa
3
Frasquet Deltoro, Marta
3
Harun, Ahasan
3
Hyun, Hyowon
3
Islam, Jamid Ul
3
Japutra, Arnold
3
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing and consumer services
Journal of business research : JBR
677
Industrial marketing management : the international journal for industrial and high-tech firms
414
International journal of hospitality management
320
SpringerLink / Bücher
285
The journal of services marketing
261
The service industries journal
202
The journal of business & industrial marketing
199
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
170
International journal of electronic customer relationship management : IJECRM
154
Journal of service research : JSR
138
International journal of contemporary hospitality management
134
Journal of service management
130
Journal of marketing
127
Journal of hospitality marketing & management
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
118
Psychology & marketing
114
Gabler Edition Wissenschaft
113
Journal of retailing
113
Asia Pacific journal of marketing and logistics
111
The journal of product & brand management
111
The journal of brand management : an international journal
108
Cogent business & management
106
Services marketing quarterly
103
European journal of marketing : EJM
100
Marketing intelligence & planning
99
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
91
The international journal of bank marketing : IJBM
87
Service business
86
Journal of marketing management : MM
84
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Springer eBook Collection / Business and Economics
78
The international review of retail, distribution and consumer research
76
European journal of operational research : EJOR
75
Business horizons
74
International journal of retail & distribution management
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
73
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ECONIS (ZBW)
721
USB Cologne (EcoSocSci)
1
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1
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722
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date (oldest first)
1
Effects of loyalty program rewards on store loyalty
Meyer-Waarden, Lars
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 22-32
Persistent link: https://www.econbiz.de/10010528622
Saved in:
2
Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets
Baumann, Chris
;
Hoadley, Susan
;
Hamin, Hamin
;
Nugraha, …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 62-74
Persistent link: https://www.econbiz.de/10011697886
Saved in:
3
A social media analytics-based approach to customer-centric reverse logistics
management
of electronic devices : a case study on notebooks
Ahmadi, Sadra
;
Shokouhyar, Sajjad
;
Amerioun, Motahare
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014460767
Saved in:
4
Care
management
to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
5
There is a secret to success : Linking customer experience
management
practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
6
Do SARS-CoV-2 safety measures affect visitors experience of traditional gastronomy, destination image and loyalty to a world heritage city?
Huete-Alcocer, Nuria
;
Hernandez-Rojas, Ricardo David
- In:
Journal of retailing and consumer services
69
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013401765
Saved in:
7
Effect of community relationship
management
, relationship marketing orientation, customer engagement, and brand trust on brand loyalty : the case of a commercial bank in Thailand
Jedsada Wongsansukcharoen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209572
Saved in:
8
Customer interaction
management
capabilities on the micro-retail fashion in Indonesia
Nurhayati, Tatiek
;
Hendar, Hendar
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011820550
Saved in:
9
What really leads to partner relationship
management
? : a review of literature
Agarwal, Anuja
;
Singh, Deepali
;
Agariya, Arun Kumar
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 245-285
Persistent link: https://www.econbiz.de/10011820608
Saved in:
10
Standing on the shoulders of giants : an examination of the interdisciplinary foundation of relationship marketing
Finch, David J.
;
O'Reilly, Norm
;
Hillenbrand, Carola
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 171-196
Persistent link: https://www.econbiz.de/10011383848
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