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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"ukr"
~language:"zho"
~person:"Sharma, Piyush"
~subject:"Consumer behaviour"
~subject:"Hong Kong"
~subject:"Service quality"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Consumer behaviour
Hong Kong
Service quality
Unternehmensdienstleistung
Dienstleistungsqualität
11
Konsumentenverhalten
10
Customer satisfaction
9
Kundenzufriedenheit
9
Cross-cultural management
4
Interkulturelles Management
4
Cross-cultural competence
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Auslandsverlagerung
2
Beschwerdemanagement
2
Beziehungsmarketing
2
Business services
2
Call centre
2
Callcenter
2
Competence
2
Complaint management
2
Cross-cultural relations
2
Cultural identity
2
Customer service
2
Dienstleistung
2
Einzelhandel
2
Interaction comfort
2
Interkulturelle Beziehungen
2
Kompetenz
2
Kulturelle Identität
2
Kundenservice
2
Lieferantenmanagement
2
Offshoring
2
Personal cultural orientations
2
Relationship marketing
2
Retail trade
2
Services
2
Supplier relationship management
2
Viral marketing
2
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Online availability
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Undetermined
6
Type of publication
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Article
15
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
15
Language
All
English
Ukrainian
Chinese
Author
All
Sharma, Piyush
Park, Jungkun
20
Prentice, Catherine
20
Septianto, Felix
17
Klaus, Philipp
16
Thaichon, Park
15
Dhir, Amandeep
14
Paul, Justin
14
Jebarajakirthy, Charles
13
Hollebeek, Linda D.
12
Lombart, Cindy
12
Mortimer, Gary
12
Söderlund, Magnus
12
Dwivedi, Yogesh Kumar
11
Pantano, Eleonora
11
Kaur, Puneet
10
O'Cass, Aron
10
Otterbring, Tobias
10
Rana, Nripendra P.
10
Gilboa, Shaked
9
Ladhari, Riadh
9
Mattila, Anna S.
9
Quach, Sara
9
Sands, Sean
9
Talwar, Shalini
9
Agag, Gomaa
8
Baier, Daniel
8
Das, Gopal
8
Gázquez-Abad, Juan Carlos
8
Khan, Imran
8
Louis, Didier
8
Loureiro, Sandra Maria Correia
8
Seger-Guttmann, Tali
8
Souiden, Nizar
8
Bogomolova, Svetlana
7
Borges, Adilson
7
Carlson, Jamie
7
Chebat, Jean-Charles
7
Duan, Yongrui
7
Elms, Jonathan
7
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Published in...
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Journal of retailing and consumer services
The journal of services marketing
Journal of business research : JBR
8
Marketing intelligence & planning
5
European journal of marketing : EJM
4
Journal of international consumer marketing
3
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of marketing management : MM
2
Journal of service management
2
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of business ethics : JBE
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Psychology & marketing
1
The journal of product & brand management
1
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ECONIS (ZBW)
15
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1
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10
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15
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date (oldest first)
1
Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
Saved in:
2
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
3
Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness
Fatima, Johra Kayeser
;
Di Mascio, Rita
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012171839
Saved in:
4
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
5
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
6
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
7
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
8
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
9
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
10
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
1
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