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~isPartOf:"Journal of service research"
~subject:"Dienstleistungsqualität"
~subject:"Germany"
~subject:"Social web"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Germany
Social web
Beziehungsmarketing
59
Relationship marketing
59
Service quality
32
Consumer behaviour
28
Konsumentenverhalten
28
Customer satisfaction
27
Kundenzufriedenheit
27
Customer service
17
Kundenservice
17
Customer integration
13
Kundenintegration
13
Dienstleistungssektor
11
Service industry
11
Beschwerdemanagement
10
Complaint management
10
Dienstleistung
7
Services
7
customer experience
7
Betriebliche Wertschöpfung
5
Customer value
5
Kundenwert
5
Salespeople
5
Social Web
5
Value creation
5
Verkaufspersonal
5
Arbeitsverhalten
4
Emotion
4
Lieferantenmanagement
4
Supplier relationship management
4
Work behaviour
4
service recovery
4
Arbeitskräfte
3
Artificial intelligence
3
Automation
3
Automatisierung
3
Brand image
3
Employee retention
3
Künstliche Intelligenz
3
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28
Free
6
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Article
33
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1
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34
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34
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English
34
Author
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Becker, Jan U.
2
Brady, Michael K.
2
Grégoire, Yany
2
Hollebeek, Linda D.
2
Lemon, Katherine N.
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Ostrom, Amy L.
2
Spann, Martin
2
Sprott, David E.
2
Walsh, Gianfranco
2
Albrecht, Arne Keno
1
Alexander, Matthew
1
Anderson, Laurel
1
Andzulis, James
1
Arnold, Todd J.
1
Auh, Seigyoung
1
Azer, Jaylan
1
Azzari, Courtney Nations
1
Bagherzadeh, Ramin
1
Barrot, Christian
1
Bayón, Tomás
1
Beatty, Sharon E.
1
Beck, Jonathan M.
1
Belanche, Daniel
1
Bhattarai, Ashok
1
Bilstein, Nicola
1
Blasco-Arcas, Lorena
1
Blut, Markus
1
Bolton, Lisa E.
1
Bone, Sterling A.
1
Bourdin, David
1
Brach, Simon
1
Brennan, Louis
1
Béal, Mathieu
1
Casaló, Luis V.
1
Choi, Sungwoo
1
Cénophat, Sadrac
1
Danaher, Peter J.
1
Danaher, Tracey S.
1
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Published in...
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Journal of service research
Journal of retailing and consumer services
238
Journal of business research : JBR
199
International journal of hospitality management
125
SpringerLink / Bücher
112
The journal of services marketing
108
The service industries journal
81
Gabler Edition Wissenschaft
68
Journal of hospitality marketing & management
64
Industrial marketing management : the international journal for industrial and high-tech firms
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of service research : JSR
54
Services marketing quarterly
54
Journal of service management
53
International journal of contemporary hospitality management
52
Service business
50
Journal of strategic marketing
49
Journal of travel and tourism marketing
48
Springer eBook Collection / Business and Economics
45
Cogent business & management
43
International journal of internet marketing and advertising : IJIMA
39
Journal of the Academy of Marketing Science
37
Marketing intelligence & planning
37
Tourism management : research, policies, practice
37
Asia Pacific journal of marketing and logistics
35
The journal of product & brand management
34
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
Journal of marketing
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
32
Psychology & marketing
32
The TQM journal : the international review of organizational improvement
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
International journal of electronic customer relationship management : IJECRM
30
International journal of electronic marketing and retailing : IJEMR
29
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
29
The international journal of bank marketing : IJBM
28
Technological forecasting & social change : an international journal
27
The journal of brand management : an international journal
27
Journal of internet commerce
26
The journal of business & industrial marketing
26
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ECONIS (ZBW)
34
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
3
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
4
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
5
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
6
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
7
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
8
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
9
Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers
Kamran-Disfani, Omid
;
Bagherzadeh, Ramin
;
Bhattarai, Ashok
- In:
Journal of service research
26
(
2023
)
4
,
pp. 560-577
Persistent link: https://www.econbiz.de/10014580332
Saved in:
10
Service provider to the rescue : how firm recovery of do-it-yourself service failure turns consumers from competitors to satisfied customers
Hall, Matthew J.
;
Hyodo, Jamie D.
- In:
Journal of service research
26
(
2023
)
4
,
pp. 578-596
Persistent link: https://www.econbiz.de/10014580334
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