//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Service business"
~subject:"Gesundheitswesen"
~subject:"Hochschule"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Gesundheitswesen
Hochschule
Dienstleistungsqualität
107
Service quality
107
Customer satisfaction
60
Kundenzufriedenheit
60
Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
36
Konsumentenverhalten
36
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
15
Service industry
15
Quality management
12
Qualitätsmanagement
12
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
Satisfaction
10
Supplier relationship management
10
Customer integration
9
Kundenintegration
9
Hospital
8
Krankenhaus
8
Einzelhandel
7
Emotion
7
Health care system
7
Retail trade
7
Viral marketing
7
Virales Marketing
7
Customer loyalty
6
Justice
6
Service recovery
6
Services
6
South Korea
6
Südkorea
6
Betriebliche Wertschöpfung
5
Business services
5
Confidence
5
Dienstleistung
5
more ...
less ...
Online availability
All
Undetermined
9
Type of publication
All
Article
9
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Language
All
English
9
Author
All
Le Nguyen Hau
3
Lee, Donhee
2
Pham Ngoc Thuy
2
Chang, Hsin Hsin
1
Eskofier, Björn M.
1
Hong, Kwan Soo
1
Hornegger, Joachim
1
Hu, Jer-San
1
Huang, Jin-An
1
Huang, Stephen Chi-Tsun
1
Jeng, Don Jyh-Fu
1
Kornhuber, Johannes
1
Lai, Chi-Shiun
1
Lee, Sang M.
1
Meinzer, Stefan
1
Mohamad Rizal Abdul Hamid
1
Pham Ngoc Tram Anh
1
Prenninger, Johann
1
Tsai, Ching-Yi Daphne
1
Vesel, Patrick
1
Volmer, Judith
1
Weng, Rhay-Hung
1
Wu, Shih-Hao
1
more ...
less ...
Published in...
All
Service business
The TQM journal : the international review of organizational improvement
34
NBER Working Paper
31
NBER working paper series
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
30
Journal of health organization and management
28
Working paper / National Bureau of Economic Research, Inc.
28
Health care management review : HCM review
24
Journal of marketing for higher education
24
Beiträge zur Hochschulpolitik
19
Quality management journal : QMJ
19
International journal of quality and service sciences
17
Total quality management & business excellence
17
International journal of productivity and quality management : IJPQM
16
Journal of health economics
16
Services marketing quarterly
15
Journal of business research : JBR
14
Technological forecasting & social change : an international journal
14
Discussion paper series / IZA
13
Economics of education review
13
Journal of service management
13
The service industries journal
13
Health marketing quarterly
12
International journal of hospitality management
12
International review on public and non-profit marketing
12
CHE research paper
10
European journal of operational research : EJOR
10
International journal of quality & reliability management
10
International journal of services and operations management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Discussion paper / Centre for Economic Policy Research
9
Health economics
9
International journal of public sector management : IJPSM
9
Production and operations management : an international journal of the Production and Operations Management Society
9
The journal of services marketing
9
Australasian marketing journal
8
CESifo working papers
8
European research studies
8
International journal of pharmaceutical and healthcare marketing : IJPHM
8
more ...
less ...
Source
All
ECONIS (ZBW)
9
Showing
1
-
9
of
9
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
2
Enabling customer co-creation behavior at a distance : the case of patients using self-monitoring handheld devices in healthcare
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 99-123
Persistent link: https://www.econbiz.de/10013172567
Saved in:
3
Lifelong good soldiers of higher education institutions : driving factors and obstructions of alumni loyalty
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
16
(
2022
)
2
,
pp. 331-357
Persistent link: https://www.econbiz.de/10013273621
Saved in:
4
The role of customer operant resources in health care value creation
Le Nguyen Hau
- In:
Service business
13
(
2019
)
3
,
pp. 457-478
Persistent link: https://www.econbiz.de/10012124352
Saved in:
5
Impact of operational innovations on customer loyalty in the healthcare sector
Hong, Kwan Soo
;
Lee, Donhee
- In:
Service business
12
(
2018
)
3
,
pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
Saved in:
6
The effects of interaction behaviors of service frontliners on customer participation in the value co-creation : a study of health care service
Le Nguyen Hau
;
Pham Ngoc Tram Anh
;
Pham Ngoc Thuy
- In:
Service business
11
(
2017
)
2
,
pp. 253-277
Persistent link: https://www.econbiz.de/10011732272
Saved in:
7
Translating satisfaction determination from health care to the automotive industry
Meinzer, Stefan
;
Prenninger, Johann
;
Vesel, Patrick
; …
- In:
Service business
10
(
2016
)
4
,
pp. 651-685
Persistent link: https://www.econbiz.de/10011722415
Saved in:
8
The impact of market orientation on patient loyalty : the mediation of relationship quality
Huang, Jin-An
;
Lai, Chi-Shiun
;
Hu, Jer-San
;
Weng, Rhay-Hung
- In:
Service business
8
(
2014
)
4
,
pp. 499-515
Persistent link: https://www.econbiz.de/10010469729
Saved in:
9
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->