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~isPartOf:"Services marketing quarterly"
~subject:"Hochschule"
~subject:"Hospital"
~subject:"Quality management"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
Quality management
Dienstleistungsqualität
142
Service quality
142
Customer satisfaction
78
Kundenzufriedenheit
78
Consumer behaviour
65
Konsumentenverhalten
65
Beziehungsmarketing
51
Relationship marketing
51
service quality
21
Dienstleistungssektor
18
Service industry
18
Dienstleistungsmarketing
14
Services marketing
14
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
12
Beschwerdemanagement
11
Complaint management
11
customer satisfaction
11
Dienstleistung
10
Services
10
satisfaction
10
Gesundheitsversorgung
9
Health care
9
Higher education institution
9
India
9
Indien
9
USA
8
United States
8
loyalty
8
Arbeitszufriedenheit
7
Brand image
7
Customer integration
7
Einzelhandel
7
Job satisfaction
7
Kundenintegration
7
Markenimage
7
Perception
7
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English
21
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Ambrose, Scott C.
1
Arrivabene, Lorena Silva
1
Björk, Peter
1
Chatzi, Sofia
1
Chen, Yi-Mu
1
Choi, Beom Joon
1
Clark, Melissa N.
1
Dholakia, Ruby R.
1
Dinsmore, John
1
El-Bassiouny, Noha
1
Esfidani, Mohammad Rahim
1
Fazli-Salehi, Reza
1
Fine, Monica B.
1
Gabay, Gillie
1
Goodrich, Kendall
1
Hamed, Sara
1
Jeon, Hoseong
1
Kenney, Matthew G.
1
Khanfar, Nile M.
1
Kissa, Dimitra
1
Kumara, P. A. P. Samantha
1
Lee, Freddy Su Jin
1
Mattoso, Cecília Lima de Queirós
1
Mohnot, Jitesh
1
Moore, Dahlia
1
Patel, Hiren J.
1
Patel, Nikunjkumar D.
1
Paul, Rik
1
Peitzika, Eirini
1
Pradhan, Sudeepta
1
Prasad, Manu
1
Rahman, Arafat
1
Rahman, Zillur
1
Ravald, Annika
1
Rhoades, Dawna L.
1
Scheuer, Cara-Lynn
1
Schiller, Shu
1
Shenoy, Padmavathi
1
Smith, Katherine Taken
1
Stephenson, Amber L.
1
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Published in...
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Services marketing quarterly
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
117
Health care management review : HCM review
81
The TQM journal : the international review of organizational improvement
80
International journal of hospitality management
73
International journal of productivity and quality management : IJPQM
70
International journal of quality & reliability management
66
Quality management journal : QMJ
63
Total quality management & business excellence
54
International journal of quality and service sciences
48
NBER working paper series
48
Working paper / National Bureau of Economic Research, Inc.
48
NBER Working Paper
45
Journal of health organization and management
42
Journal of health economics
41
International journal of contemporary hospitality management
32
International journal of services and operations management
31
International journal of production research
29
The service industries journal
27
Health marketing quarterly
26
Journal of hospitality marketing & management
25
Journal of marketing for higher education
24
Auditing : a journal of practice & theory
22
Discussion paper series / IZA
22
Health economics
22
Beiträge zur Hochschulpolitik
21
Cogent business & management
21
Journal of retailing and consumer services
21
Management science : journal of the Institute for Operations Research and the Management Sciences
21
Journal of business research : JBR
20
Benchmarking : an international journal ; BIJ
19
European journal of operational research : EJOR
19
European research studies
19
Service business
19
International journal of pharmaceutical and healthcare marketing : IJPHM
18
International journal of services, economics and management
18
Manufacturing & service operations management : M & SOM
18
Amfiteatru economic : an economic and business research periodical
17
Managing service quality : MSQ ; an international journal
17
Tourism management : research, policies, practice
17
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ECONIS (ZBW)
21
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1
Hospital service quality and outpatient satisfaction in model hospitals in India
Patel, Hiren J.
;
Patel, Nikunjkumar D.
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 312-328
Persistent link: https://www.econbiz.de/10013352806
Saved in:
2
Understanding business student retention during Covid-19 : roles of service quality, college brand, and academic satisfaction, and stress
Swani, Kunal
;
Wamwara, Wakiuru
;
Goodrich, Kendall
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 329-352
Persistent link: https://www.econbiz.de/10013352807
Saved in:
3
The best of times : 30 years of us airline service quality
Rhoades, Dawna L.
;
Waguespack, Blaise
;
Ambrose, Scott C.
- In:
Services marketing quarterly
42
(
2021
)
3/4
,
pp. 180-193
Persistent link: https://www.econbiz.de/10012650008
Saved in:
4
Taking stock and moving forward : a case for organizational theories in service quality research
Vashishth, Abhishek
;
Prasad, Manu
;
Shenoy, Padmavathi
; …
- In:
Services marketing quarterly
42
(
2021
)
3/4
,
pp. 208-233
Persistent link: https://www.econbiz.de/10012650012
Saved in:
5
Service quality expectations in the fitness center context : a validation of the expectations component of the SERVQUAL scale in Greece
Peitzika, Eirini
;
Chatzi, Sofia
;
Kissa, Dimitra
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10012256931
Saved in:
6
Effects of healthcare service provider's organizational socialization and support on patients' well-being
Rahman, Arafat
;
Björk, Peter
;
Ravald, Annika
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10012256933
Saved in:
7
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
8
Impact of service quality, satisfaction and corporate image on loyalty : a study of a publicly traded for-profit university
Arrivabene, Lorena Silva
;
Vieira, Paulo Roberto da Costa
; …
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 189-205
Persistent link: https://www.econbiz.de/10012179174
Saved in:
9
Developing a specialized service quality model for universities
Fazli-Salehi, Reza
;
Esfidani, Mohammad Rahim
;
Torres, …
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 206-223
Persistent link: https://www.econbiz.de/10012179177
Saved in:
10
Achieving student satisfaction and student loyalty in higher education : a focus on service value dimensions
Paul, Rik
;
Pradhan, Sudeepta
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 245-268
Persistent link: https://www.econbiz.de/10012179184
Saved in:
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