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~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Customer satisfaction
85
Dienstleistungsqualität
64
Service quality
64
Quality management
36
Qualitätsmanagement
36
Beziehungsmarketing
35
Relationship marketing
35
Consumer behaviour
27
Konsumentenverhalten
27
Arbeitszufriedenheit
13
Job satisfaction
13
Customer loyalty
10
Customer service
10
Kundenservice
10
Higher education institution
9
Hochschule
9
Satisfaction
9
Hospital
7
Krankenhaus
7
Viral marketing
7
Virales Marketing
7
Gesundheitsversorgung
6
Gesundheitswesen
6
Health care
6
Health care system
6
India
6
Indien
6
Measurement
6
Messung
6
Students
6
Studierende
6
Zufriedenheit
6
Customer value
5
E-commerce
5
Electronic Commerce
5
Italien
5
Italy
5
Kundenwert
5
Patienten
5
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85
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85
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85
Conference paper
6
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6
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1
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1
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1
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English
85
Author
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Dandis, Ala' Omar
4
Baccarani, Claudio
3
Shahin, Arash
3
Vigolo, Vania
3
Al Haj Eid, Mohammad Badi’
2
Bonfanti, Angelo
2
Cassia, Fabio
2
Datta, Rabindranath
2
Gremyr, Ida
2
Gupta, Sumana
2
Kristensen, Kai
2
Natarajan, Thamaraiselvan
2
Ni, Arnt Kyawt
2
Sahney, Sangeeta
2
Abosag, Ibrahim
1
Abu Siam, Yousef Ibrahim
1
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmad, Zeshan
1
Ahmed, Ezaz
1
Ajmal, Mian M.
1
Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
1
Albadry, Omaima Munawar
1
Alhamzah F. Abbas
1
Alsharif, Ahmed H.
1
Antony, Jiju
1
Aquilani, Barbara
1
Arif, Seema
1
Awwad, Mohammad Suleiman
1
Aziz, Rasha Abd El
1
Banuro, Francis Yaw
1
Banuro, Joseph Kwaku
1
Blank, Cornelia
1
Boly, Vincent
1
Bouranta, Nancy
1
Cano-Kourouklis, Michele
1
Cappelli, Lucio
1
Cazzaro, Manuela
1
Chang, Pi-Yun
1
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The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
300
The journal of services marketing
191
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
Journal of hospitality and tourism insights
53
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
85
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11
Applicability of healthcare service quality models and dimensions : future research directions
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1378-1393
Persistent link: https://www.econbiz.de/10014326382
Saved in:
12
The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed
;
Al Asheq, Ahmed
;
Ahmed, Ezaz
;
Chowdhury, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
Saved in:
13
Factors that enhance the perceived quality and student satisfaction of specialized postgraduate programs : the role of identity
Park, Soohyun
;
Kim, Kilsun
- In:
The TQM journal : the international review of …
35
(
2023
)
4
,
pp. 1007-1029
Persistent link: https://www.econbiz.de/10014321525
Saved in:
14
Structural equation modelling : artificial neural network based hybrid approach for assessing quality of university cafeteria services
Uluskan, Meryem
- In:
The TQM journal : the international review of …
35
(
2023
)
4
,
pp. 1048-1071
Persistent link: https://www.econbiz.de/10014321541
Saved in:
15
Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare
Ortiz, María Belén
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1194-1210
Persistent link: https://www.econbiz.de/10014321611
Saved in:
16
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
17
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
18
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
19
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
20
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
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